Lash and Company Med Spa - Thornton — Attraction in Thornton

I was surprised to read all the positive reviews about one of the employees on here as I had a very different experience.

I booked her for PMU makeup and was concerned when I met her as her makeup was overdone in an unsettling way. It made me instantly question her judgement on makeup choices. She ended up doing an Okay job yet the second round of permanent makeup I got ended up faded after only a few months.

Her interpersonal and customer service skills were horrible which made my experience unpleasant.

Some of the interactions I had with her are listed below.

-She didn't return emails regarding medication that I requested for a lip blushing appointment. -The prices quoted were never honored and I was always charged more. -There was one time I had an early morning appointment. I was waiting for someone to help me in the lounge and I heard her loudly in a different room complaining about customers. She didn't even have the common sense to complain about customers during off hours. She did it when customers were present! Yikes! -She pre-charged me a deposit but told me she might have to cancel the upcoming appointment if she couldn't find a babysitter.

All of these interactions were so unprofessional!!! The whole process of getting PMU done by her was so unpleasant!!! I haven't...

They do a wonderful job with lashes but the experience I’ve had with them regarding payments and appointments has been a nightmare, me and a friend were both charged more than once for the same procedure on multiple occasions, they would charge her card and charge me cash for the same exact thing and this happened twice, I made a separate account and still had this problem, after the last time it happened I cancelled my appointment, paid the cancellation and tried to have my account deleted, instead they charged me, and her again and then tried to say it was a reschedule. When she called to get a refund they told her they “couldn’t remove her credit card” despite her being the name on the card and the account holder and her explaining how many times this has been an issue. When I called they told me “this has never happened before” but clearly it’s happened 3 times alone to me so just be wary when giving them your card information or making a “account” with them. It’s unfortunate because I was very satisfied with the work they did it just wasn’t worth the trouble every...

I went in to Lash and Company in a hectic moment of disparate need. The rehearsal dinner for my wedding was in 30 minutes.. while I was getting ready I noticed a good chunk of my lashes had FALLEN OUT! (I had got them done at a different location that was too far away to drive to). I scrambled into Lash and Co and expressed to them how badly I needed help, and FAST! I had already quickly driven to 2 other places who were no help.. with tears filling my eyes the wonderful Mya JUMPED up and said “I had a cancellation, let’s go!” She was my real life angel!! She got me in and out within minutes looking good as new for my WEDDING the next day. She stayed calm, calmed me down, and not to mention did an OUTSTANDING job on my lashes, they looked better than I had ever hoped! She was professional, kind, and more than willing to help me out. Now, I will not go anywhere else. They have my business forever! Mya is...