The Premier — Attraction in Toledo

Extremely disappointed in the treatment by facility manager. She spent the entire day criticizing the decisions of the bride (a good friend of mine) and groom as if she forgot she was in the service industry and that it's tacky. It's a poor reflection on your business when the people doing setup have to remind you that there's nothing wrong with the people who are paying for the service having opinions on how they'd like things, that is normal. If they didn't ask you to plan it, then it's your job to follow their wishes and help make it their best day versus constantly second-guessing and judging their choices. What you don't do is get visibly upset at someone's reception, talk badly to their guests while you're releasing them to get their food, and you especially don't come after the bride DURING the party telling her that she's made mistakes and acting like you aren't the professional here! Most people get married once (if they're lucky). You're the one who watches multiple of these things per week/month/etc so the least surprised and most knowledgeable should be the one paid for this service.

Sometimes things take a pivot that one may or may not see happening (people not sitting in their assigned seats for example) but a true professional would roll with that and move on, and worst-case scenario you can have a conversation with either the couple (once they're back I mean it's not like you don't have all their info) or someone who can help address your concerns. Instead she chose to not serve a table where guests were visibly seated until someone came and asked her why she wouldn't have had food back there yet. Again-that's a terrible showing on the person who does this job day in and out, so should have a million ways to tactfully solve this with zero interruption. You could see that there were empty chairs scattered around so while the makeup might have changed, the number was fine. Just serve the butts in the chairs!

Facility-the side where the ceremony was, the floor was disgusting. In front of one of the chairs it looked like something has completely ruined the carpet and was never cleaned up or replaced, nothing. Additionally if you aren't using chair covers, you shouldn't have chairs with rips all in the upholstery or stains on the fabric. Nobody is expecting ratty chairs for their guests.

Tablecloths weren't steamed or anything, all the creases were still in each one like they just got pulled out of a closet. Maybe that's normal now, but I can't imagine having that as something you should have to specify or pay extra for, is it? Before the dinner started, trash was being picked up seconds after it was on the table but as soon as dinner hit, the plates started piling up and weren't collected until well into dancing time and after the cake was cut so you had dishes everywhere.

I'm sure the couple won't be as harsh as I am because they were in that wedded bliss stage (although the bride won't forget being made to cry because she didn't understand why the lady came at her like that on her day), and ultimately because the rest of us knew how to handle minimizing the manager's impact the wedding went well and was a great event. But it was not thanks to the hall manager or the facility itself. It was the party goers and the friends and family that was focused on making sure those two had...

Steer clear of this venue. They completely mishandled our event.

We booked The Premier in Toledo for a concert and things went downhill quickly. Despite having a signed contract and paying a deposit, the venue piled on unexpected fees just days before the show. The total cost ended up being more than double what we originally agreed to.

When we reached out to understand the charges, our contact Thomas Thees responded with hostility and literally told us to “stop busting his balls.” Extremely unprofessional.

We were told we could pay the balance by check on the day of the event, but they suddenly demanded credit card payment with an extra 4% fee just days before. We were also charged for six hours of bar service, yet the bartenders were only there for about half that time. They even tried to pressure us into paying for tables and linens we never needed or requested.

To make matters worse, Thomas initially said he would help us find local staff but backed out at the last minute, forcing us to find help on our own in a city we didn’t know.

This experience was stressful and disappointing. If you’re planning an event, do yourself a favor and choose a venue that respects contracts and treats clients with basic...

Terrible experience — avoid booking this venue.

We signed a contract with The Premier in Toledo and paid a deposit, but just days before our concert, they added surprise fees that more than doubled the original price. When we questioned the charges, our contact, Thomas Thees, told us to "stop busting his balls" and even suggested we cancel the show and refund our fans.

They charged us for six hours of bar staffing, but the staff worked less than three, and we were forced to pay by credit card at the last minute with a 4% fee, even though we were originally told we could pay by check on the day of the event.

We also clearly stated we only needed chairs, but they pressured us to rent tables and linens we didn’t want. Worst of all, Thomas had promised to help us find local staff, then backed out last minute, leaving us scrambling in a city we had never performed in before.

Disorganized, unprofessional, and disrespectful....