Staples — Attraction in Torrington

I am not one to write negative reviews generally. That being said I feel it important to share my consistent poor experiences with this staples location. Specifically, the copy center.

While I can't sing enough praises about the young man who most recently assisted me with my printing needs, (as well as multiple other copy center employees over the last 3 years that I have used this location for my copy and print needs, sadly with very similar experiences to what I'm about to describe) it is overly obvious that the employees in the copy center are not given the support that they need in order to provide a level of customer service that I would expect from a company of Staples size.

Specifically, I spent over 3 hours in the store this week trying to have a 25 page presentation stapled and printed. Granted there were some technical difficulties but for most of those 3 hours there was a line of 3 or more customers waiting to have their copy center needs addressed, some there to pick up orders, some to copy a single page and some that needed a little direction making business cards. This was an endless process, all while this young associate kept his calm and multitasked flawlessly. That being said, he could not even come close to keeping up with the demand of the business. The disheartening part is that he informed me that this is standard operating procedure. Never once complaining about the responsibilities on his shoulders and at all times demonstrating fantastic composure and customer service. (He gets a 5 star review)

Staples is lucky to have an employee like him, as an employer myself I understand better than most how rare it is in today's age to find reliable help. However a wonderful employee can not run an entire store by himself.

During my 3 hours, I did a lot of observing... What I saw was that 4 employees seemed to be running the entire store. At times they appeared to have no comprehension of just how swamped this employee was as they attended to merchandising end caps and straightening shelves full of paper towels. (Obviously a business priority.) I was told that none of them were trained to be able to assist in the copy center. (While I was tasked with operating what seemed to be a very basic stapler for my own order)

By the end of my experience I somehow managed to identify the store manager who hid behind an unkempt beard and a head of hair that appeared to have seen more pillows in the last week than it did showers. I approached him and shared my concerns with him. Had he addressed them appropriately I probably wouldn't find myself punching keys on my iPhone sharing my experience with the world. I was told that they were looking for more help but had been unsuccessful finding people "that actually want to work" (a segment of the population that he obviously has a lot in common with.) I am sure that Staples as a corporation understands the importance of their management staff supporting their employees and I am not surprised that in a company of their size that some things get overlooked, I only hope that in some small way my review will spark an opportunity for the leadership of this company to look at the staples location in Torrington, CT and provide them with the staffing support, training and focus that the patrons and dedicated employees of this...

we’ve been here twice and the first time, we got our prints and then they called us when we just got home, saying our card declined when we were also there for 15-20 minutes after we got the prints so they could’ve told us then. we did go back just because we were considerate about it and the guy at the printer section was alright about it all, saying it would’ve been a loss for him if we didn’t go back to pay for it (we also brought the prints too just in case and we didn’t want to get in trouble for anything). today, we did more prints because we need screenshots for something and half of them were blown up and cut off. the last half was perfectly fine but not the first half for some reason. we called them saying what happened (it was a female who answered the phone) and they offered a refund or them to reprint them and we thought that if we came back, they would’ve been done already but they weren’t. the same older guy said we would’ve had to send them to the email to reprint them, making it more complicated then it already was and made us think that we would have to pay for it again. we ended up leaving because we were frustrated and confused. we did call again to ask for a manager and a refund but the same older guy (i think his name is jonas) answered. we did go back but wasted 40 minutes of our time just for them to say that they didn’t get the 4 emails we sent them of the documents. when we did send them, they just said that it was still blown up or they didn’t know how to fix it. we did spend a lil bit arguing with them about how they “didn’t blow the screenshots up” but when they showed us their screen, it was zoomed in at 150% so it all didn’t make any sense at all. it wasn’t like that on our end so we just wasted money for no...

workers there but no one offered to help me, they were too busy talking to each other, I'll never go there again! I was manager of Pizza Hut for over 20 years, I trained my staff for the first two weeks and was with them all the time. I gave them self-esteem and how to work as a group and help each other out when it was busy, which was all the time. Then I was a baker for 16 years at large grocery store and did my best to give quality service to customers and co-workers. Now that I am retired I go to stores where the manager and co-managers are out on the floor with the customers, not hidden in an office with blinds shut. I know all about meeting the payroll and other managerial skills. I also know that by just saying thank you to your employees is the best two words an employee can hear from their manager. The manager is a direct reflection of his or her employees. Also discipline is very important. If an employee does something wrong tell them but also tell them why! Yelling at someone is inappropriate and rude. If an employee is over worked with no help from the manager it certainly shows why a store is always seeking help. A great employee is hard to find and they are smart enough to go to a place where they are treated with respect as well as the employee respects...