City Mattress — Attraction in Town of Amherst

Kind of a bummer of an experience. We purchased a new mattress with an adjustable base. We talked to the salesperson about our existing bed (storage bed with two drawers at the end), he said it would be no problem. He wrote in the "special instructions" section of the receipt "storage bed".

Come delivery day, the delivery guys walk in and immediately say that it isn't going to work. We show them the receipt, where it says "storage bed". They say, "yeah, they messed up. You can't use this base with a storage bed." They call the store and the store says that we must never have told the sales guy that we had a storage bed - the delivery guys argue on our behalf and tell them that the receipt even says it right on there.

We then call the sales guy directly, who insists the delivery guys are wrong and asks to talk to them. They go back and forth and the delivery guys tell us that there's no way that they can do it (we never hear from the sales guy again). We have to decide whether to reject the delivery or accept the bed. Oh, and they can't take the old bed with them, only the old mattress. So, just a few days before Christmas, we have to find a place in our not-large house for a king size bed frame and headboard. And now we have a mattress on a base with no bed frame or headboard, looking like some college kids.

Worst of all, we never heard from anyone at City Mattress to apologize, and maybe invite us back to look at compatible frames/headboards/etc.

In general, meh. Go someplace else. The mattress itself is great and the delivery guys are the only reasons why this isn't a 1...

I’ve been looking for a new mattress for a few months now. Went to several mattress stores in western NY trying out different makes. Several weeks ago I walked into City Mattress and was greeted by Ben, one of the salespersons. He was soft spoken and very helpful, not a pushy sales person like all the other stores I visited. I didn’t buy a mattress that day as I wasn’t sure which mattress to buy. After trying out a Beauty Rest nothing else compares. I took Ben’s card and continued my search for the perfect mattress with no avail. I woke up this morning and said I need a mattress, so I went back to City Mattress hoping Ben would be there ..and sure enough I walked in and he stood up..put on a mask and walked over. He remembered me from the last time I was in the store because of the 4 or 5 times I kept going back to try out this expensive Beauty Rest mattress lol! He was so patient with me .

Well, today I purchased a Beauty Rest mattress and one of the reasons why I did is because of Ben. I trusted his knowledge as a salesman. He even looked to see if there was a coupon and I got $60 off.

Thank you Ben Kelly through this difficult decision on purchasing a mattress. You’ve been a blessing and I know I’m going to love my new Beauty Rest.

So my advice to people searching for the right mattress.. .. go visit Ben at...

The delivery and service people are nice and friendly. And the Sales people are nice, too. The one star review is because of my experience with a certain sofa product. The service manager came out and look at the couch and another new one was delivered after that. Both couches broke within a day and a half. And all I did was just sitting on it. I was told it's a new line that they're carrying. And maybe I'm the first one that has bought this one particular model. In my opinion. The Delaware Flexsteel sofa can't hold people's weight and it will break within days if you do have one and use it to sit in. I don't blame anyone at City mattress for this. This is simply the couch and its poor construction and the materials used to build it that I am commenting about. I have not spoken to the service manager about the second couch yet. Most likely it will get worked out with him somehow. But don't buy a Flexsteel Delaware sofa. It's not a finely made product. I don't need to see a third strike to see it is...