Nail & Lounge NY. Inc — Attraction in Town of Babylon

My experience at the nail lounge started off well but ended badly. I live in the community and I saw a new nail salon so I tried it. Through my experience they only have two nail techs that actually really know how to do nails...Annie & the co-owner husband. So of course those are the only two individuals I wanted to do my nails. I started having problems making an appointment with them, they were always booked. I guess I’m not the only one found out who can really do yours nails without having to instruct how your nails supposed to be done. I tell you it’s a bad feeling when you pay your hard earned money to a professional and they need guidance themselves. Anyway the owner wife started to become very rude in making appointments because she didn’t like the fact I wanted certain individuals to do my nails. I experienced walking in the establishment to make an appointment and she told me she was to busy to make an appointment. The place wasn’t even busy and if it was this is how you treat your long term customers (poor customer service). I heard other people in the community complaining that they can’t even make an appointment with a certain nail technician as well. So unfortunately I had to stop going an I found a excellent nail salon that knows how to treat their customers and actually don’t over...

I love this place but a few mixed feelings. I’ve done my nails there about 3/4 times each time being perfect. The 2nd or 3rd time I went (can’t remember) I waited over an hour for a place that goes by appointment only for someone to even talk to me , I took the aluminum off my hands myself. When the lady finally took me she said NOTHING to me just to pick a color , into her doing my nails I told her I liked my nails thin & very skinny. She kept doing the total opposite so i got a little annoyed and asked NICELY if someone else can finish my nails because I felt like she wasn’t understanding me. Some other lady came & finished the job BEAUTIFULLY. I go pay the rest of the staff gave me attitude & I was never able to call that place with my own cell phone number again so I think they blocked my number. I just went back yesterday (had to call from my job phone & husbands cell phone) & the samething no one spoke to me just did my nails & kept it moving so they definitely remember who I am. They do such a wonderful job but they won’t let you express how you feel & I feel like that’s horrible service, I also couldn’t make an appt ahead but I clearly sat there while other customers did. I am a paying customer , I am entitled to let you know when I am not happy with the service I am paying my hard errand...

They purposely overcharge new customers so this is your warning!!!!

This nail salon does a decent job with nails but the customer service is terrible. Once they realize that your tip isn’t to their liking they purposely block your number after a few times and tell you that they’re overbooked when you request a specific individual. I know because I’m not the only one who has experienced this and I’m gonna put this out there so that you are mindful..... they pick and choose what customers to book so when they state their overbooked understand that you are not on the top of their list. I strongly believe that there is discrimination going on, It’s sad that the owner tries to intimidate individuals who give bad ratings, so please feel free to comment. I’ve tried calling from other numbers to schedule and the individual Who sits at the front desk stated they charge $40 for powder gel when I originally started paying 35 and they went up a dollar so I was content with 36 put when she realized that I was already a customer she said she thought I was paying with a credit card, what kind of assumption is that without even being asking. By the way thank you for my refund and I’m the most definitely...