William Tell True Value Hardware — Attraction in Town of East Fishkill

I have shopped at this location before but it’s been a while. Always a ok experience not great but not bad. I called 4 times this morning every time I was told our call got disconnected but could hear the person hung up(like on a cord phone) Funny because one of the times I was standing outside the door and heard the phone get put down “disconnected” as I was talking. Anyway I called back, was put on hold, waiting 5 minutes outside, went into the store on hold and the manager is telling another employee to tell the person on the phone they will call me back. So I ask the same question, she just tell me this product is in this isle, the product she is telling me about was not what I was asking for on the phone…so I verify what I need and she just pretty much responded in a way that was short and direct. Not offering to have anyone help or show me. Then I am checking out, they need to call a manager (for a .79 lollipop) and it is the same women on the phone. The only good things is the cashier was nice, polite and the store had what I needed. So it all worked out.

For a local business with higher prices I would have thought better help but it was actually worse. Should have just went to Home...

We have been coming here for years! Always our go to in order to help local businesses stay in business. I made a $70 purchase the other night and forgot my $10 coupon ($10 off $50 or more). I explained to the cashier that I forgot my coupon at home and was told it was fine to bring it in the next day with my receipt which I did. Then the lady with the short black hair/glasses (I believe the manager) refused to credit me saying I would need to bring all my items back to return and repurchase- really? They could have easily scanned the bar code on my receipt and/or check the numerous purchases we’ve done over the years. Bad business practice and very disappointing to treat a long time loyal customer in that fashion. Not the money, but the principle. Sadly, bye William Tell True Value Hopewell Junction. We will take our...

Was in there today purchasing deck stain. The young girl helping us as well as the rest of the young staff were helpful and polite. If it was just for them I would be giving this place 5 stars. However, While we were in their two customers dropped a can of paint which quickly covered the floor. The young girl helping us radioed quickly for someone to help clean it up. The manager (believe her name was Carry) proceeded to come over SCREAMING at the girl and the other employees over the radio. This continued on for a while as the staff tried to help clean it up. No reason at all to be treating employees like that especially when it was a customers fault for the mess. So shout out to manager Carry we will be taking our business elsewhere and telling others to...