Verizon — Local services in Town of East Fishkill

Absolutely horrible experience at the store with the manager/owner! The manager accused me of "threatening him" when I told him that I would not buy another cell phone there again because of the poor service when there is a problem with a phone. that I purchased there. I was stating a fact - Just fix my phone, and I will not come back to ask questions or buy another phone there! Everyone is nice if you are purchasing a new phone or accessories. This man's behavior was very unprofessional, insulting, degrading, and poor representation of the Verizon Company. The manager stated that I was threatening him with not buying a phone while he was providing assistance to me. I found his behavior to be a form of bullying and unacceptable towards a customer or anyone!! His tone of voice was nasty and rude! I have brought this phone back to be fixed approximately three times to Hopewell and once to Wappingers. When I left today, the phone still was not working right. This manager was nasty right to my face in front of other customers! This store also has other branches. One is in Wappingers Falls and the manager of this store also needs an intensive public relations course complete with Verizon monitoring on a consistent basis. If the manager behaves like this, he truly is not setting a good example for his employees My husband and I have purchased many phones over the years from different sales people at the Hopewell site. I did start to feel before this incident that the customer service was going downhill at this location. I should never have continued to purchase telephones from this location in Hopewell.

The manager did toss a Verizon phone number at me to connect with a Verizon representative before I left. I knew my conversation was going to go no where with this man! I need my phone for work and don't have time to be verbally abused at the Hopewell location in front of the entire store; I went to the one in Poughkeepsie next to Barnes and Nobles. The young lady there took one look at my phone, pulled up my phone number, and told me that I had purchased a warranty and would receive a new one overnight. No degrading tone and a professional atmosphere at this location. I went there one time today for about ten minutes and the problem was taken care of.

I told her about my unpleasant experience today at the Hopewell site. I plan to contact the corporate office tomorrow. This was a horrible experience that could have been taken care of very easily with a few kind words and informing me immediately that I was entitled to a new phone the first time it was brought in. I forgot to mention that the Hopewell site also sold my husband a sym card for my phone that did nothing!! The reader can draw his/her own opinion about ethical treatment at this store. I did tell the manager that I would not be back and this was a statement,...

I am here to share a frustrating customer service experience with the store manager named Richard at Russell Cellular. I tried to return an iPhone X phone case that I purchased a week earlier. We upgraded our phone from the X to the 11 so the case no longer fit. We brought the case back to with the receipt and the original packaging within the required 14 days. Richard noticed a tiny scratch on the case and accused me of returning a damaged case. I advised him that it was only on the phone for an hour, never left the house and was not aware of the scratch on the case. I suggested that maybe it was damaged already when I purchased it. Richard would hear nothing of it, saying that we must have scratched it, and they can't accept it because it is not able to be resold. In the end they ended up taking it back and refunding me after he escalated this to his district manager. What Richard should have done from the outset was to simply say that it looks like there was a scratch on the case and he would need approval from his boss. Instead he dealt with me, his customer in an accusatory manner, ensuring that I will never set foot in that store again. Clearly Richard does not understand the bigger picture about how to run a business and be customer focused. He lost a customer for life all over a...

I would like to start like these people aren't a real verizon wireless store but they are better than a real verizon people. I had an experience with corporate verizon where i had to wait for 3 hrs just to see wheather there was a problem with my email.and i got the phone from them,And after that i know my husband was eligible but they trying to sale the another phone to me.they never setup my email.they said something wrong with your email.they said to call the customer service.they never setup bluetooth in my car.they said they dont alow to go outside the store.they nasty.so i went to the verizon store in hopewell and kumar help me alot without trying to sale me anything. I dont who wrote these reviews that these people are not helpfull or shady. iam in complete disagreement with them, i think they dont know how to do business ( NO OFFENCE). the people in the store especially the assistant maneger KUMAR .I feel he is the best person in this industry and definetly know how to do business and are true professional people. I highly recommend you to go this store for all your business.and...