Alps Sweet Shop — Attraction in Town of Fishkill

Absolute top chocolate shop anywhere. I can assure you there is no better in the Northeast, that's for sure! The chocolate is otherworldly. As good as Norwegian chocolate, and for those of you who haven't had Norwegian chocolate, this is saying A LOT. And they are not afraid to experiment. We had the chocolate pork rinds. They were great but then we had a choco covered devil dog. This thing is probably one of the top 5 things I've ever stuffed in my gob! I've now had almost everything they offer and it's all gourmet perfection. And while the chocolate is spectacular, the service is outstanding as well. I called and enquired about ordering devil dogs (they were out of stock online) and they said they would reach out when they were in stock again. Over a month later, I get a call from Katie. They actually remembered to call me! 10 dogs are on their way! What a pleasant surprise. These folks deserve every bit of success that comes their way! Buy with...

Called the shop about a week ago to inquire about a large Easter Bunny which my wife was planning to deliver to her former co-workers. At that time she was quoted $150. My son drove 40 miles to pick it up and was charged $243.28. Shen then called the shop and stated that it would be returned, less than 5 minutes after purchase. Which it was.The owner was rude and abrupt, and hung up. Wife called back again and was again treated rudely. My son was told to tell my wife not to call back. Essentially instead of apologizing, she became defensive. We currently live over 100 miles from the shop, and still wanted to purchase from them. In the past we lived near Danbury and would make an annual trek there to purchase their...

GREAT chocolates but TERRIBLE customer service. This place has wonderful chocolates, great assortment, always fresh, always unique but the customer service quite honestly couldn’t be worse. All of the ladies in there seem to be more than annoyed by having customers. You are not greeted when you walk in nor are you thanked before leaving & in between those points you can expect to get eye rolling, huffs & puffs and flat out attitude. Really unfortunate...