Costco Tire Service Center — Attraction in Town of Hempstead

Worst service ever! I can't imagine costo can provide such a terrible service. I paid for replacing 4 tires on Oct 21, 2023 and still waiting to get replace all my tires after 70 days. During purchase time, they mentioned to replace my tire within 10 days. They told me I will receive a call when tire is at the store. I didn't receive any call or text next 2 weeks. I called them and they said tire didn't come yet and they will let me know. But didn't hear anything from them. After 1 week called again. They said tire is at the store and scheduled an appointment after another 2 weeks. I went but they didn't replace saying the tire lock is not there(even though lock key was there). After another 2 weeks made another appointment. During that time, they can't find my tire at store. After 4 hours they found 3 tires and replaced 3 tires using the same key I had before. I am still waiting for another tire to replace and don't know when it will happen. When I can them to schedule, they don't know whether tire is there or not. Such a poor and horrible management in tire center. They don't even bother to call or say sorry for such poor service. Will never ever use Costco tire...

Costco repair center at Inwood, NY 3 guys working on one car, new tire installation, Costco prime focus. I was sent back twice, walk in repair not possible, second attempt 20 min late, I was asked to reschedule and third time, arrived 15 min early but taken in but work started 1.15 min later & took 1.5 hours with one guy out of three on break 3 cars waiting outside. Guys do great job but lots of chatting & no one seems to be in charge. Conclusion: Costco must offer Opt out at the time of installation for free repairs, rotating & balance since they are poorly staffed, very inefficient & harassing customers. What is cheap is not good & what’s good isn’t cheap. You must check for other...

They sold me the wrong car battery. When I went to exchange it, they made me wait in line for over 40 minutes. This is the second time they have sold me the wrong product. Last year, they put the wrong tires on my car and told me I was wrong. After they finally agreed to change the tires to the ones I purchased, they lost one of my tire sensors. When I asked where my sensor went, they claimed I didn't have it when I came in. They work super slowly and are not scared to lie to your face. I would go to a different tire center even if it means driving a little farther. In the end, you will save time and...