GameStop — Attraction in Town of Hempstead

Had an issue with this store, where I discovered they (and other GameStops) were fraudulently offering "extended warranties" on PS5's, by processing them as "defective returns". According to their employees, nearly going out of business a few years ago, GameStop starting changing policies and recently put in place a requirement that employees must input serial numbers from the consoles before "defecting" them. This means that individuals with brand new machines, have to exchange them for refurbished or pre-owned systems to extend the warranties. After being forced to do this, I received THREE BROKEN systems, in one week. The first wouldn't even initialize for setup, the second would run for about 5 minutes (which I video recorded) and the third my son managed to get going for 2 hours before it crashed. Most of the store personnel are decent, Nick and Chris who did the first and second "Defective returns" were cool enough. Lindo, who did the third one was extremely kind and polite, almost to the point it makes you less upset with the store. FRANK, the guy who I spoke to for the fourth return, was literally one of the worst human beings I've ever met. He immediately demanded I come back Monday (I.E. wait all weekend) to speak with Nick. He refused to look up the receipt in his system, pretending like he couldn't until I pointed out every other employee could, which is when he said that he didn't care to do it. Frank wouldn't check to see if he had a compatible system left in the store, unless I first wiped the last PS5 they gave me of my accounts and dragged it in to the store, to potentially find out they didn't even have another one. He stated he wouldn't test any console beyond powering it on to make sure it actually starts. Said he wouldn't call Nick (the store manager), contact a district manager, or any other form of management. GameStop can thank FRANK for the Consumer Fraud complaint I spent two hours filing tonight with the Attorney Generals Consumer Fraud Department, detailing the stores deceptive practices that have now wasted around 20-30 hours of my time and left me with 3 defective systems in one week. GameStop's Better Business Bureau rating of 1.07 out of 5, which includes hundreds of atrocious reviews describing conflicts and scams with returns, refunds, customer service, conflicting information and rude treatment from staff, explains it all. Googling yields a long list of articles explaining how GameStop has been heavily scamming customers for years, trying to steal money from them on everything from online orders to refunds and warranties. The BBB also lists how GameStop will drag out warranty problems so long, the warranties lapse and then refuse to honor them. Most of the people working there seem to be decent kids, or retirees just trying to make a few bucks, with the exception of FRANK who actually makes me sick, but GameStop needs to...

Employee: Jeme

My wife and I returned to the store after having made a purchase the night before. We wanted to make some exchanges and had a ton of questions. Jeme was immediately attentive and listened without interruptions. He was able to respond to all of our questions in a "user-friendly" way so that we could fully understand the answers. Everything we needed he was able to diligently address. I wish that the store had more of what we were looking for in stock so that the sale could have went to him. However, he was able to guide us to a nearby store that had what we needed. He not only got us one store, but he provided us with several stores that had what we were looking for. His attention to detail and time spent on our needs was way beyond what we have ever experienced at any GameStop. It was such a great experience and we will most likely be taking the extra time to go to the Merrick store instead of the one closest to our home. Jeme's disposition, demeanor and ethic should be the model for all store employees. It's encounters like this that will guarantee that I remain a loyal Gamestop customer for years to come.

I don't often get to treat myself to new video game systems and accessories but it is all wroth it when employees go above and beyond to make the experience as easy and enjoyable as he...

Called up ahead of time to make sure they had something I wanted in stock. I was told they did and they would hold it for me since I stated I’ll immediately be over. I drove on my lunch break to my house to pick up my gift card and arrived to the store 20 minutes later. First off, I witnessed first hand 3-4 employees standing behind the counter sorting out Pokémon cards that just came in for themselves leaving nothing for customers. I am not accusing them of stealing but to do that 1 is wrong and 2 in front of customers to witness is mind blowing. Not only did I waste my time, gas and lunch break…when I told them I called ahead of time and even showed them the number I called they stated to me I might’ve called the store in RVC. Funny because when I called the number again when leaving the store sure enough it was them who answered. I would’ve called the number in front of them but to spare other customers in the store I chose not too out of respect. I believe the associates name who blew me off was Rob if my memory serves me correct. Long story short I will NEVER be returning to this...