Sandy's Party Supply & Balloon Brothers Co. — Attraction in Town of Hempstead

Terrible terrible customer service. First, they have two big signs on their door saying "mask required". After rushing back to my car to get a mask I walk in and none of the staff were masked.

I told the lady who sort of seemed available that I was interested in an arch and balloon centerpieces and she says "ok ill get you the book". Didn't ask what the occasion was or if I knew what I had in mind nor the date. Nothing. So I proceed to open the book and say "I'm specifically looking for something I saw on your fb site, they're hot air balloon centerpieces for my shower" to which she responded "if it's on our site it's in our book" and continues to pace back and forth and talk to the owners and other staff about the lunch they were about to have and her weight issues.

Everyone there was more interested I'm their pizza and garlic knots than taking some time to help a customer. It was a terrible experience that leaves one feeling like a burden, a bother. If you are interested in retaining patronage, share interest in the event with the customer. Don't pass them a book and expect them to raise their hand when they see what they like off this book of shadows. Make eye contact, smile, show them the sections in the book that are specific to what they're looking for. Ask when the event is, what the occasion is. Something.

Disappointing. Ive been going to them for years for my party needs. Even the owner gentleman used to be much more personable and today everyone was just heavily invested in pizza and who eats first and who won't eat because they're fat. Felt like I walked into someone's home to be a bother instead of a professional party supply company. Never again.

Wouldn't be such a big deal if I wasn't an already busy mom of two with very little time to go to these places in person. Their store hours are laughable. I'm sure I'll be able to find elsewhere who will gladly help me and take my money for...

Tony is a great guy and i know he represents his store with pride but the lady he has at the front is by far the rudest. I asked if they offered price match or any discount because the cotton candy mix i needed was half the price on amazon. She rudely replied well amazon doesnt have a store to pay for. I was shock by her response and just looked at tony who was busy doing somethng. She then asked him and he did the best he could with the price. If i didnt shop there before and know that his character was better than hers i would have politely walked out the door and never returned for any ofmy needs or any of the charties i do business with. I grabbed the item off the shelf and heard her and the other girls snickering laughs as i know she had another smart remark. But im better than that and a godly women so i just let it pass. But i can say i will never shop there again i hate to feel uncomforatable or unappreciated any where i spend my hard...

Worst Experience ever!! After years of coming here for various birthday parties, sweet 16's etc, I will never come back here again! Came in on Halloween (10/2013) for a last minute costume. The Owner asked if I needed help. I pointed to a cat woman costume in which he looked at me and asked if it were for me. I said yes, not only would he not let me see the costume, he told me I was too large to be cat woman. My next choice in costumes, was a French Maid costume. Once again he asks if the costume were for me, I said yes. His response, that type of costume would not look good on me. Finally, I asked for the Red riding hood costume in a MEDIUM. He looks at me and goes is this for you? I said, he proceeds to give me a plus size costume. Are we kidding? Who is he to judge?? Never again will I go back there and I will make sure that everyone I know...