Roseland Bowl — Attraction in Town of Hopewell

I came here for my 30th birthday following dinner. I booked an 8-10 time slot for the VIP dinner ran a little late so I called ahead of time to try and pay before I got there because so.e of my dinner party had gotten there before me and I didn't want them to have to wait. I wish I could remember the name of whom I spoke with however when I called he had a bitter attitude and was mad that we weren't there on time which to me shouldn't matter that much because I'm paying for the time as if I was there already! He told me I'm a half hour late and ill only have ab hour to bowl and I could pay when I got there and hung the phone up on me! It was my birthday I night I didn't want any negativity so when I got there I just want to pay and bowl with what little time I had left. I was told when I booked it would be $80 but charged $100 when I got there I guess someone added on a "late" fee once again it's my birthday I'm not going to argue over an extra $20. Once we started bowling there were just little hiccups that kept happening during our games and anytime we pressed the service button no one ever came do we had to get through it ourselves! I also had a friend that celebrated his birthday in the VIP area as well which is a beautiful addition I really liked it but during his time there someone was bringing them their drinks so no one had to leave to go back and forth from the bar, I dontknow if that is something you have to ask for but I assume in paying for VIP that is included but I never received that service. I enjoyed the bowling but customer service was non existent...

I spent my Saturday 10/21/23 here for my nephews birthday. We did the arcade laser tag and bumper cars. I was very disturbed and disappointed with the staff there. They all looked miserable and had no sense of being warm or welcoming. When we went to do bumper cars the gentlemen was more busy eating his cup of ice cream then bothering to do his job. Then an older gentleman white hair and beard over on laser tag was no better. We had been waiting on line for the other laser tag to finish when the kids decided to go use the bathroom fine no problem. Game ended I handed my tickets to him and said they were coming no big deal there were other people behind us he had to collect from anyways. This didn't stop him from turning around and making a rude comment "that's why we have people line up we don't have time to wait while you chase down people" excuse me? So I went and corrected him and told him they had went to the bathroom and at this time they were already back so there was no need to be rude. I don't recommend to anyone having your kids party here there are other places with much nicer kid friendly staff. People don't spend their hard earned money to be treated in...

I really want to rate it 0 stars...but unfortunately that is not an option. They don't deserve the one star... DON'T WASTE YOUR MONEY! The token arcade machines often didn't work correctly (or at all) and when the staff was informed they just shrugged and brushed us off. The bathroom was disgusting...there was garbage all over the floor, including feminine hygiene wrappers. I brought 7 kids and most of them played 4 games of Lazer tag. On the last game, my daughter's vest quit working 1/2 way through...she told the worker that ran Lazer tag and he just responded with "ok?" as in oh well sucks to be you. So we approached the manager...she argued with us (after we had just purchased 4 games of Lazer tag for multiple children) and said because my daughter didn't leave in the middle of the game and try to find a staff member (because there was none in the Lazer tag arena...and there was none in the Lazer tag dressing room...so she would have had to wander the fun room looking for someone) there was nothing she could do. What kind of customer service is that? Unless you enjoy spending money for games you won't be able to play...PASS on...