Best Buy — Attraction in Town of Monroe

I bought a $533 Frigidaire Dishwasher on January 29, 2016. We had been in the Appliance section for at least fifteen minutes without a single sales person showing the slightest interest in helping us. Finally, after I went up to the service desk for assistance, Tyler D. showed up. (it was around 7:30pm and most of the sales people were eager to do nothing other than leave) I asked him how soon it could be delivered and installed? After running my charge card, and ringing it up, did we get the news that it would be over two weeks. He also sold us a new install kit, as he said they could not install it without one. Last night I had the old one uninstalled, and ready for removal (which cost $15) by Best Buy. Today the new one arrived, and I was informed no, they would not be installing it - they just deliver. Calling the store, I was informed that installation would be another $150 and they would have to schedule it for sometime down the road. When I made it clear that Tyler D. had said it included installation, both the individuals I spoke to on the phone refused to do anything about it, saying that the signature box on the computer screen said it was deliver only. Tyler was in a hurry to leave, and didn't explain anything at the time, just telling me that it acknowledges delivery later on. At the time I was shopping for this dishwasher, Lowe's in the next town over was running a widely publicized "Free Installation" special. If it had been made clear at the time that installation was an extra $150, I would have immediately taken my business elsewhere. Which I will now do - Best Buy has seen the last of my wallet. (I wish there were an option here to...

Stay away from Best Buy don’t get your appliances from that store!!! They just want to take your money ! They take the money but have no appliances for you to deliver!!!! I think they sell the same appliances to multiple customers and then have noting to deliver ! I bought my appliances from them three weeks ago and they still haven’t delivered them !!! No one in the store has answers for me !!managers don’t even come up to help you or speak to you I already took two days off from work to be home for the delivery and my husband took another day off . All these 3 times they give you an estimate time of the delivery from 7am to 1 pm and then text again that the estimated arrival is 2 :40 then another hour, I waited the whole day for them to tell me that they will not be delivered at all and that the items are not even in stock and they do not know where the items are! It happens 3 times . All 3 times I had to use personal days from work and they still have not deliver my appliances that I paid for! It’s been a month and I still don’t have my appliances !!! This is not acceptable! Don’t Waste your time money and energy on them ! They are Liars, they take your money and then they have no answers for you!! The managers are a joke . Don’t want to take the responsibility for anything !!!!! Be Aware and safe your sell a...

Hello, I went to your shop in Monroe NY on the 25th of July . I asked for help to buy a portable DVD player that would work in my country, since i live overseas. The sales agent at the shop confirmed that the offered product will work in my country, i just need to buy a power converter for my region.so I bought both devices for 170$. I traveled back home yesterday and upon trying the player, it displayed WRONG REGION on the player. We called Philips Customer Service and they confirmed that this player will never work with your region. It has been 2 consecutive days now calling customer service and the shop in Monroe more than once, for long calls [long distance] and honestly this was the worst customer service experience ever happened to us from what is assumed to be the best electronics shop in the US! They have a very rude attitude specially Chris the branch Manager of Monroe, who actually hung up on us while talking to him. We feel that we have been fooled to buy this product from your store. Finally, for your to know that the converter 220 to 110 was never needed since the DVD player is already 110 to 240 V adapter so there was no need for the power converter to...