Best In Show Pet Resort — Attraction in Town of North Hempstead

I’m not really the type of person who writes reviews but my experience with Best in show pet resort has really inspired me to write this one. My dog Bennie is a rescue that was saved from a beach in Puerto Rico where he was dumped like garbage and left to die. Needless to say, when he came into our lives, he was insecure, fearful and timid and we had no experience with rescues or these behaviors. The fearfulness quickly turned into aggression towards anyone that didn’t live in my house and severe leash aggression developed towards other dogs. Anyone who has a dog with aggressive tendencies knows how it can turn your life upside down. We have had him for two years and have had to alter our lives to keep everyone safe. We hired a couple of trainers who had no idea how to work with Bennie and one that told us to euthanize him because he is too much of a liability. We love our dog and adopted him knowing he wouldn’t be perfect and not giving him a chance was not an option. Our family has had to vacation separately since we adopted him because all the boarding places I have contacted either wouldn’t take a dog that was not friendly or would kennel him with no human interaction. A friend mentioned to me that her Rottweiler, who can also be unpredictable, had gone to Best in show Pet resort and they were completely accommodating so I called and made an appointment for Bennie. Carlos and Joe came out to greet Bennie for his evaluation and as soon as Bennie saw them he lunged aggressively and was trying to bite them. Unfortunately, they weren’t able take his leash and l knew exactly how this was going to go for us since we had been turned away from numerous places before. I was beginning to lose hope, but instead of turning us away, Carlos just said to me every dog is different and Bennie is just going to need a different approach. The staff at best in show are true dog lovers and really care about making every dog feel welcome regardless of their issues. Carlos has been working with Bennie for a couple of weeks now and never in my wildest dreams could I have imagined that Bennie would come this far in such a short amount of time. Carlos took the time knowing how unpredictable my dog was and was willing to give him a chance. With time and patience, Bennie has learned to trust him and has acclimated so well to the facility. While Carlos has mainly worked with Bennie, he has gained enough trust to allow Joe to walk him and interact with him as well. Bennie is slowly learning to trust all the staff members who are all equally caring and patient. Best in show Pet resort has given my family hope that we can have relatives over for the weekend or take a family vacation in the future and know that our dog has a place to go where he will be happy, safe and surrounded by people who love all dogs despite...

My family adopted a Havapoo puppy (Oliver) during June of 2020. Because of the epidemic, socialization didn’t exist for weeks on end which I think was the downturn of Oliver. As friends and family started to come over to our house, whenever they put out their hand, he would snap at them, he was a very skittish and a reactive dog. Last month, we planned on a family getaway for 3 days so there was a boarding place close by. When I brought him to orientation, he did the same thing. They said that it might do more harm if we have him here, but here are a few names of trainers that can help Oliver (one of them I am using now). With just a few days until our trip I found Best in Show Pet Resort. I made a temperament appointment and told them of Oliver’s prior behavior. That weekend, I brought in Oliver, and there I met Carlos. Oliver from the outside seems like a cute little puppy that you can pick up, as Carlos of attempting to pick him up, Oliver snapped at him. Carlos not giving up told me to walk with him down the hallway to get Oliver inside, but Oliver wanted nothing to do with that, he wanted to come back to me. Carlos mentioned to me to walk to the other side of the room and wait for him, he proceeded to take Oliver inside (just like dropping off a child at the 1st day of school). After about 30 minutes, Carlos comes back and we talk in his office about how Oliver is warming up to him, but come back later in the afternoon, he wants to spend some more time with him. Later that day, I come back and the two are walking together like buddies, I don’t know how he did it, but Carlos was able to pet him and Oliver was jumping on him because he liked him. Carlos told me that he spent quite some time with Oliver to develop that bond, he didn’t want to give up on the little guy. As reinforcement, bring Oliver back in 2 days for the day to meet Joe. Joe will be with Oliver for his time there. To make a long story short, Joe in the same manner as Carlos developed a bond with him and when it was time to bring Oliver in for the 3 days, Oliver did well. Joe mentioned that he was a different dog from when he first came to Pet Resort. There is no question that this place I would recommend to anybody. If Oliver can stay there, anyone can, LOL. Carlos, Joe and the entire staff are very friendly and patient, exactly what was needed for Oliver. I plan on dropping him off every so often just so that he gets more and more comfortable around other people besides his...

I have taken our dog for a few overnight stays and last time, we had them trim our pup's nails. They only did a few and said she would not cooperate but for the next week or two, she would limp and get upset if you touched her paws. They were very clearly cut too short, so we decided not to let them groom her again. We just had a 2 night stay that ended up being $300. They texted us the first day saying she had one loose stool and tried to sell us meds even though she was not dehydrated and had no change in demeanor or energy level. Then they called us the second day and said our dog was really dirty and we should get a bath for her. We usually do an exit bath but my gosh, enough with the upselling! She just had a bath a few days before and was not dirty enough to warrant calling us- we thought something was wrong when we saw them calling us. We picked up our dog and see they put us on a gold package without explaining to us there were different levels. The front desk person was incredibly argumentative when we inquired why the stay was so expensive. Save your money and go to Hounds Town. They are wonderful and our dog has a blast there. We tried Best in Show one last time because they are a little closer but will definitely never go here again.

• update after they responded: I spoke with the vet next door and they said they wouldn't jump to meds unless there was a change in behavior or energy levels. Also, that is more urgent than the bath, which they called us for (the diarrhea was just a text) and the person said our dog was filthy. How is that possible she got so dirty so quickly in your care? Yes, we would do an exit bath anyway, but that was an unnecessary comment. Your sales staff never said you had levels of packages so the fact that someone documented this doesn't mean it happened. You should be re-confirming the stay information for each stay.

Regarding the nails, that's absolutely not true. Your staff never informed us they cut her nail too short. This was discovered when I brought her to the vets next door and they asked who cut her nails as it was way too short and that's why she was in pain. Your tech would absolutely know if they hurt a dog cutting their nails but still did not inform us so we could treat it.

Your aggressive tone on the phone and in your response is completely unprofessional. There's a clear attitude problem and lack of accountability. I will never bring our...