IKEA — Attraction in Town of Oyster Bay

We were in the market for a new mattress after our IKEA mattress, purchased just three years ago, began sagging significantly on the edges. The springs had shifted to the point that sitting on the edge made you feel like you were hitting the floor which is clearly a defect (video attached shows the center is fine but the edge is completely sagging). I contacted IKEA customer service to inquire about using the limited warranty, but was told I’d need to bring the entire king-size mattress in for assessment which was not realistic for us to do alone. We decided to just buy a new mattress, given that IKEA’s prices are lower than many competitors. The first issue arose during checkout, my husband accidentally selected shipping, and the soonest delivery date was nearly four weeks out. I tried to change it to in-store pickup due to the urgency of needing a mattress, but was told the order could not be modified once placed. So, we canceled and reordered for pickup. What we didn’t realize is that gift card funds are not immediately refunded. We had to wait nine days for the balance to return before we could place the new order. Once the funds returned, I accidentally forgot to apply a discount code on the next purchase attempt. I asked for a price adjustment — again, IKEA said they’re unable to make any changes once the order is placed. So we canceled again and had to wait another nine days for the gift card funds to be refunded. To make things worse, the cancellation didn’t go through properly due to what seems to be a glitch on IKEA’s website. The order status showed "cancellation in progress," but two days later, we were notified the item was being shipped. We had to go online and attempt to cancel the order again. As of now, I’m still waiting to see whether the cancellation was successful or if we’re stuck with a shipment we tried to stop twice. It has now been 27 days, and after only two minor errors on our end, we're still stuck with: A defective mattress under warranty, Two failed reorders due to IKEA’s inflexible system, Website glitches, Multiple refund delays due to gift card policies. This experience has been unnecessarily frustrating. IKEA’s platform offers zero flexibility. Tip: Avoid using IKEA gift cards if there’s any chance you’ll need to cancel or modify your order. You’ll be stuck in a refund limbo. Bottom line: I’d rather pay more elsewhere for a better customer experience and basic flexibility. After this ordeal, I won’t be shopping...

Bad experience with the manager, Christian. The worst attitude to customer ever. Christian said that I can complain to customer service with his non-responsibility.

I visited Ikea store on 5/3/2022, I'm pregnant women, I have IKEA gift card. I spent 2 hours to put stuffs in the cart. When I got the checkout counter, a staff finished scanning my cart. Then, he said their system had an error with the gift card the day. All counters have same problem with using IKEA gift card the day.

I asked him to keep my stuff in the cart, I told him that I would visit IKEA again tomorrow to pay the stuff. A manager, Christian came there, he said he would hold the cart only for the next day, and they let me leave my name with my phone number. I left my information, then I took a picture of Christian's name tag. He was pretty rude to us. He said only for tomorrow, if I don't show up until the next day, he said he won't keep the cart.

Ikea Sold the gift card for customers, the company has always responsibility to use the gift card. At least, you guys had to put the notice at the store door or any front area that the system didn't work with gift card the day. If you put the notice, I hadn't wasted my time to shop there.

His attitude was very rude to customer, but I tried to understand the system's problem, that's why I said I would come back the next day.

Then, I visited the next day, today on 5/4/2022. The manager, Christian remembered me, then he said that he didn't keep my shopping cart, he kept saying that someone put them back during his lunch time. Then, he said he didn't know who took the cart put back, his attitude was so rude, just said sorry, and he complained that he couldn't keep the cart during lunch time.

I was shocked with his attitude and his non-sincere apologize, and he told me that I could complain to customer service with his service to customer.

It looked like a just 7 years kid attitude. I was disappointed with his responsibility to promise with customers. I will report the discomfort and his bad attitude for customers.

Thank...

There are places you like, places you enjoy, and then there’s IKEA—my undisputed, can’t-stop-talking-about-it, over-the-moon, heart-eyed favorite. I cannot overstate how much I adore this Swedish wonderland of home inspiration.

⸻

Dog-Friendly Bliss 🐾

The very top reason this IKEA holds a special place in my heart: Piper, our beloved dog, is welcome here. Rainy days that might otherwise cancel our walks turn into indoor adventures—we stroll all through the showroom, winding through kitchens, living rooms, and cozy corners, while Piper happily explores alongside us. She’s greeted with smiles from staff and fellow shoppers alike, and it makes the entire experience feel warm and inclusive.

⸻

A Treasure Hunt in Every Aisle 🛋️

Beyond being a walking haven, IKEA is my ultimate playground for economical, clever, and beautifully designed finds for the home. From stylish storage solutions to quirky little kitchen gadgets, every aisle holds something you didn’t know you needed—but absolutely must have once you see it. The prices are friendly, the designs are smart, and there’s always that little thrill of uncovering a deal.

⸻

The Perfect Ending: Frozen Yogurt Treat 🍦

After weaving through the showroom and marketplace, there’s nothing better than capping the visit with a swirl of their creamy, refreshing frozen yogurt. It’s a treat I look forward to every single time—and the best part? Piper loves it too! It’s become our little IKEA ritual, and it never fails to make us smile.

⸻

Why IKEA Broadway Commons Stands Out • Welcoming Atmosphere – Pet-friendly and staff who make you feel at home. • Innovative & Affordable – Designs that are as smart as they are stylish. • Always an Adventure – Every trip is part shopping, part exploring, part joyful outing.

⸻

Final Word

IKEA Broadway Commons is more than a store—it’s our rainy-day park, our treasure hunt destination, and our go-to spot for inspiration. I love, love, love, love, love it here. It’s a place that sparks joy in every corner, and I honestly cannot imagine not having it...