T.J. Maxx — Attraction in Town of Yorktown

My first time at this location. I was apple picking around the area and decided to stop. The store is well maintain and with plenty of parking. On the floor, the staff was nice, but when I came to check out I encounter this young Spanish lady that was not so friendly. As a Latina myself I felt embarrassed by the way she handled herself. My experience began by me asking her to leave the two long jackets I had purchased on the hanger so they wouldn’t wrinkle. She replied she couldn’t with out even saying “I’m sorry”. I just declined as I could just carry both my items out into the car. Then She seem aggravated by me asking her where I can find my rewards on the app as I couldn’t remember where. As she was walking away to asked someone else, my daughter noticed her rolling her eyes. I ended up finding my rewards on my own and just called her back. A message pop on the screens out my receipt which I usually received by email and print. She wasn’t to responsive but as she handled me my receipt I gave a big thank you and smile.

These are the kind of experiences that make you never want to shop again at a particular store. These are the kind of employees that shouldn’t work on the front line because they affect your business...

TJMAXX is not only a slave driver to their workers,but, stinks, This is the reason ,they staff is so nasty and angry with people. Most of the timesThe products are not labled with the price.And..they have to called in for a price., When the merchndise is returned. The cashier clerk takes 20 minutes. She examine the item over and over to see if it is the same item,They ar xxxx heads, Yes.many people have done mistreating the store and changing the item,but, everyone is not the same.staff is Weird,Thier attitude is so disgusting and unbearable.What are these stores coming to. This is the same thing for Marshalls and Home Goods,which they are the same store in one. The management and staff need to go and have Brain overhaul.Remember everyone is not the same. They should go on a retreat and training to correct their nasty...

I purchased a London Fog carry-on suitcase from the T. J. Maxx in Yorktown. It came apart at the seam the first time I used it. I of course removed the tags off since I took it on a plane. I didn't keep the receipt as I've purchased many pieces of luggage and never had a problem.

The manager was extremely rude and would not give me a refund or credit. Very rude. I have brought items back before without a receipt and received a credit.

I have spend hundreds of dollars there over the years and will never ever set foot in that store again. That is no way to treat a loyal customer. I now spent $90 for a suitcase that has fallen apart...