The Mailbox Store of Westchester — Attraction in Town of Yorktown

Absolute worst experience with a company in 6+ years. They are a "DHL service point" which means if you drop off a package there, they give it to DHL. We gave them a package worth $1000. After a few days, the tracking never scanned so we reached out to them. They assured us it was picked up by DHL and that they had video footage of the lady taking the package. After 7 days, it still didn't scan, so they contacted DHL for us. The owner specifically told us hell handle it since he had a direct DHL rep. More time passed now, and I call him again, and he tells me he's still working on it. After about 3 weeks, the story changed and he said that actually a USPS worker took the package on accident and they are trying to get it back. I have shipped stuff for 6 years and when USPS takes a package, they scan it. A DHL label would have been rejected and it would have not been taken. After a month, the owner told me to file a claim with DHL and ask them to ask USPS for the $1000 back. Meanwhile, the tracking still has NO SCAN so when I did it, as I expected, they rejected it because there's no proof DHL got the package. All in all, the owner is a complete liar and refused to give me proof that USPS took the package or even put me in contact with the people he was talking to. He lied for over a month straight and now I am out of an $1000 package for a customer. He should never be allowed to take DHL packages again. Never will go there and will make sure none of my...

When I moved up to Westchester I didn’t really find many nice people however I’m going to begin by saying this place is amazing at what a kind lady! I needed a notary and I went to a couple places and the people were nasty mean in a different. but when I went into the mailbox this place the woman was not only hard-working but she was adamant about how important being a notary is fast and on point. compassionate with all your purchases and kind!! you don’t get that often!! I recommend this place not only do I give it five stars but if I could give it 10 star’s I would. if you need any type of business card stuff that you can do at the UPS go there to this place !!!!if you need something notarized this is the place to go she’s honest and on point with all aspects of her job I’m impressed!!! I recommended her to my job and I will continue to recommend it to other people as...

They tempered with my mail never reached its destination. The cashier is not willing to explain services they offer.I need my mail back! What a bad customer service experience. Discriminating against my last name asking me how to pronounce it . Making fun of someone in a wheelchair skipping us in line and serving others we spent 30 minutes watching her try to prove a point that she’s can discriminate and be hateful and treat a man in a wheelchair badly and also make fun of someone s last name. People had to wait in line while she kept going around doing unnecessary stuff just to prove her self that she can discriminate and be hateful . If u don’t want other peoples in your store put it the so we don’t bother to enter.poor customer service. Hope my mail gets to its destination because after everything I went through because of my heritage wish could...