Saks Fifth Avenue — Attraction in Troy

Google Maps notified me that my remark hit a 100 reviews and asked if I wanted to add to my remarks so here it goes: Please Note: I was told by the General Office staff (Gail): a manager from Sak Fifth Avenue would call back on my bad experience but NEVER did I receive a call from one of the managers at Sak Fifth Avenue. If the managers don’t care about a customers bad experiences and try to make it right by giving a little of their time how do they ever expect to improve Sak Fifth Avenue in Troy, MI It was the first time ever buying from a Sak Fifth Avenue and now it will be the last! Suggestion to Managers: Make efforts of communication with dissatisfaction consumers so the manager can learn from the consumers to help implement new goals to focus on consumers satisfaction to keep exciting and new consumers to return this truly will helps keep revenues a float. There’s always room to improve performance so no consumer should ever have to experience as I did with the lack of their performance and communication that left me to not be there for my best friend (Trisha) at a time of need after sister had passed away. The experience from Sak Fifth Avenue left me to cancel my plans do to I did not want to miss my order from arriving to my home. Then only to find out on 3/11/24 my order was never mailed out! I ordered it Thursday 3/7/24 Channel staff Tamara was polite, helped me with a fragrance order by phone, stated my order should arrive by Sunday 3/10/24. Sunday 3/10/24, I called back to Sak Fifth Avenue ext. 5557 to inquire on eta of my Channel order due to I never received a Tracking #, staff Jenifer and the manager on shift stated the only one that could help me would be Tammy and I would have to call back on Monday which was a lie. Monday 3/11/24 Time: 11:38am I call back spoke with Tammy, she stated she would check on it and call me back. 11:43AM Tammy called me back to say the shipment dept. personal is possibly on lunch. 1:02 PM I called back to Sak Fifth Avenue ext. 5557, Jennifer answered and said Tammy stepped away and asked if I was customer (Connie), I replied yes. Jennifer said oh Tammy will check on shipment. 1:23 PM I called back again do to I needed to go away from my home and did not want to miss my package from being delivered so I pushed phone option to speck with General Office. I explained the lack of information on the eta of my order and asked if I could speak with the shipment dept. General Office staff (Gail) offered to help me. Gail asked my name, zip code and address then said the package has not left the store yet. Gail said that she will check on what’s going on with Tammy and have Tammy return a call to me. I said ok. 1:37 PM I became up set and called back to Sak Fifth Avenue and Gail answered again, I told Gail that I want to speak with a Manager because here these employees said Sunday they can’t help me which was a lie. Their lack of communication from Tammy was unprofessional and unacceptable! 1:50 PM Gail from General Office called me back to confirm my order was still at the store and the shipment dept. is sending it overnight and she hopes I will receive it the next day. I asked Gail if the General Office is open on Sundays, she replied yes. This only presents the manager and staff (Jennifer) did not care enough to help and answer a question they could of had the answer for in a few minutes. I asked Gail what the names of the managers who are over the staff in Channel. Gail replied of 3 managers (Norma/Shontell/Greg) are over the departments. I asked to speak with them because this should never happen to a customer. Gail in General Office said that she will have a manager call me regarding my bad experience. I yet to hear a call back from a manager at Sak’s Fifth Avenue. I feel for how much the products cost, the staff should be able to answer all questions and if not then the manager who worked on Sunday 3/10/25 should of done her job. I do thank Gail in the General Office on 3/11/24 for her honest communication was...

We came in to Saks on a Saturday evening to purchase a pair of Ferragamo driving loafers. The salesperson, Bartolome, was very kind and helpful throughout the process and we had a good experience overall.

The next day, I wore the loafers for the first time to break them in and after only a few minutes of wearing them, I noticed the toe of the shoe was wearing out extremely quickly and showing visible scrapes. The sole of the shoe was somewhat awkward and the rubber did not meet the toe. Regardless, I was disappointed that a $600 pair of loafers was essentially destroyed within minutes of wearing them and the $450 matching belt was now useless as well.

We returned to the store the following evening and explained the situation. Bartolome was working again and he was once again kind and accommodating regarding the return and brought the manager, Christina, to confirm whether or not he could process it.

I had the complete OPPOSITE experience with Christina compared to the one with Bart. She was short and rude and implied that I wore the shoes for an event with the intention of returning them the next day. This was completely disrespectful and I explained the situation to her in depth and noted that I simply wanted some leeway and latitude with the return, considering the level of wear and tear was very atypical of the Ferragamo brand. I reiterated that I would buy another pair of shoes that had a better heel but she remained stubborn regarding the situation. This went on for some time and she said the only thing I could do is call Ferragamo directly to see if they could do something for me. I told her I’d go directly to the Ferragamo store at Somerset and she told me not to bother, as she was certain they couldn’t help me.

I walked out of Saks and walked directly over to Ferragamo. I asked the salesperson if that level of wear was typical and she expressed clearly that it was NOT. She was shocked at the experience I had at Saks and determined that the size they sold me was most likely the culprit. This makes sense, as it was the last pair in the store in that style and they were eager to sell it to me. She took down my information and told me she’d call the following day with information on how they’ll handle the return process. She was exceptionally considerate about the ordeal and went above and beyond to ensure my experience with the brand was up to par. I highly recommend buying your Ferragamo products at the store directly.

To Saks management: consider this situation once again... This was my first experience with the Ferragamo brand and I chose to purchase them at your store. You were completely unreceptive to the nature of the situation, when there is of course room to grant some leeway and flexibility. On the other hand, it was also my first experience with the Ferragamo store, where I had a positive and receptive experience. You’ve lost a customer for life and Ferragamo has gained one. You’ve got a thing or two to learn about...

Always have been a fan of Saks, until now.. I've gotten more quality service and better professionalism at JCPenney's..

I was home in MI (on 12/28) for the holidays and went to Saks in Troy to buy some gifts. I purchased items from Saks shoe department and ended up returning them 48 hours later due to incorrect sizing. The employee took the item, my credit card, and headed to the back to process my return. The employee comes back with a receipt and says that the return would be credited to my card (THIS IS ALL ON CAMERA IN THE MIDDLE OF THE SHOE DEPT.)

Unfortunately, that refund never happened and since then I filed several motions with Amex. Each motion has been declined as Saks tells Amex that they handed me $614.80 in cash in the middle of the store to refund the payment while the employee had ensured the funds would be credited to my Amex.. Once again, this is all on camera and I NEVER received any cash (especially since this was a credit card purchase)..

I have NOT been able to get in contact with anyone at Saks of Troy. After calling numerous times, I've been left on hold for hours and when I am able to get a hold of someone, I am told that the manager will call me back in 24 hours, which they NEVER happens.. This issue has been an ongoing issue for 2 months now..

I even reached out to Saks GM Salome Christian on LinkedIn. However, as you can expect, there has been no response and she has declined my invitation to connect and disregarded my message.

How can I justify spending my well-earned money at a "luxury" retailer just to receive the poorest level of customer service for NOTHING in exchange and am now out $600? You'll have a better time buying an $8 chicken sandwich through a Chick-fil-a drive-thru than a $600 pair of shoes from...