Hilton Garden Inn Tucson Airport — Attraction in Tucson

What a wonderful stay at a beautiful Hilton property. We chose this location during our first visit to Tucson for its proximity to the airport - a five-minute drive, including the traffic lights.||The energy here is inviting and upbeat. The lobby fireplace greeted us with warmth as we returned on chilly evenings after a day of exploring. The front desk attendants - day and night - were always welcoming and helpful.||The hotel was spotless clean, both in the common areas and in our room. Housekeeping comes every other day here, unless you request more frequent service. They never rushed us out, but rather waited until we informed the front desk that we were leaving for the day before they entered. ||We requested a king room on a high floor, away from the elevators to ensure a quiet stay. This turned out to be a fortunate request because there was no insulation under the door to the hallway, and we could clearly hear other guests talking in normal voices. Fortunately no one came or left during sleep hours, so we weren't disturbed. ||The bed was especially comfortable, as always at Hilton hotels. I have to mention a particularly excellent feature here compared to every other Hilton property I've ever booked - the pillows. I've been complaining for years that the pillows are too soft, but at this location we had both soft and firm options. Best sleep I've ever experienced at any Hilton anywhere, thanks to the firmer pillow. ||The standard wi-fi was excellent speed, and a large desk made a comfortable work space for my laptop. The room was also furnished with a comfy side chair (an ottoman would have been a nice touch), as well as plentiful lamps and electrical outlets for charging devices. We really liked the Keurig coffee maker. ||The room was spacious and we had plenty of floor space for luggage and personal items. Counter space in the bathroom was expansive, which worked well because we had a pile of toiletries lined up for a week-long stay. Other amenities included blackout blinds, a microwave and mini-refridge, full-length mirror and full-size closet with an iron/board and luggage rack. The hotel offers laundry service, and there's also a guest laundry room if you'd rather do your own. ||The shower pressure was phenomenal. If I'd stood there long enough, my skin might have peeled off. I would have enjoyed a bathtub for soaking tired feet after a day of routing, rather than a double shower stall. I did appreciate the wall dispensers for personal care products, as opposed to single use plastics. The bathroom lacked a nightlight though, which turned getting up in the middle of the night into a complicated mission. ||We didn't try the restaurant because there were no organic/non-GMO menu options. We'd really appreciate it if Hilton could add some organic snack and drink offerings to their pantry. We drove to Sprouts anytime we needed something to nibble on. ||Other than the few minor hiccups we encountered as mentioned above, our stay was absolutely lovely. We wouldn't hesitate to book here again the next time we...

The worst experience at a hotel I’ve ever had, this is Dalila, I stayed at the Hilton garden inn on 6575 s country club road in Tucson last night 6/28/24, stayed in room 235, when we arrived we checked in and asked the guy at reception if the parking lot was safe since we had a luggage rack on the hitch of our car, the guy told us it was safe and he recommended for us to park almost in front of the lobby, he said they could have eyes on it from there, he also say they do rounds around the parking lot every hour so we trusted him, we had dinner at the restaurant there and went to bed around 7pm since we planned on getting back on the road at 3:30am, when we came down at the time there were 2 different guys at the reception we checked out came outside and immediately saw our luggage basket had been opened, straps, net and waterproof bad had been cut open with a knife that was still laying on the ground, I went inside an told the 2 guys there and they just said I’m sorry we do not take responsibility of anything outside, I told him what the first guy told us about the rounds and he said they were instructed to keep an eye on our vehicle by the last guy which they said left at 11pm, I was very upset that this guys I talked to did not even come out side to check if it was just the basket or if our vehicle had any damage as well, my husband went back inside to see if they had any tape to try to put everything together so we could get back on the road at this point I felt unsafe and I wanted to get out of there as soon as possible, I have never had this happen before we normally choose to stay at Hilton or Marryat hotels because it is always a good experience, I guess this is not always the case. All I got from the lobby employees was a card to contact the general manager which I email and I really hope they respond. I guess I will have...

The evening of our arrival my husband took a shower and could not get any hot water. I immediately called the front desk and was told that they were waiting for a part to come in to fix the issue. She said that we just needed to let the water run for 5 min and it would get warm. After 20 min it was still cold and my husband took a cold shower.

The next morning the water stayed cold for all 4 of our showers as well. I contacted guest services and was told I would hear back regarding a resolution within 3 days.

Yesterday, I received an email from the assistant manager. He apologized and said he would have someone look into the issue in that specific room. Stating he would have them check the water pressure and temp.

Originally I was made to believe that this was a hotel wide issue and when the manager responded, he indicated the issue was specific to our room.

If it wasn’t the entire hotel, I definitely feel we should have been offered another room. If it was the hotel, we should have been informed prior to checkin.

While the assistant manager did offer an apology, I do feel some sort of compensation is in order as well. It is not fair for us to pay the same price other patrons were paying and not have the same quality of service.

Not only was this an inconvenience, but our stay was made physically uncomfortable. When staying at a hotel, the two necessary components are a bed to sleep in and a bathroom/shower. With that in mind, I feel compensation is fair.

I contacted guest services for a second time via Facebook and they just referred me back the hotel’s management.

This hotel has a small pool with a lazy river that my kids loved. I would love to stay here again with my family, but managements response makes me...