AMC Tulsa Hills 12 — Attraction in Tulsa

This is to tell facts to a dillusional Dechanel Grant. Discrimination is a word that should be used when unjust or prejudicial treatment is applicable. You obviously claim racism and discrimination when it benefits you. The color of your skin had nothing to do with why you were asked to leave the theater. Yes, people did ask you to get out of the seats because they had tickets that showed the seat number. You and your companion did not. You are one of those people that try to intimidate to get what you want, which worked for the first family. However, did not work the second time around. You were asked several times for the ticket but refused to show them and stated you did not have them and did not know what you did with them. You made a racist statement to the woman that asked you nicely to get out of her seat, your comment to her was "this is why I hate white women ." You were the one that was antagonist, argumentative and just down right nasty. The manager made several attempts to get you to move to other seats, offered you additional tickets, but all you wanted to do was be combative. All you had to do was show your seat numbers on your tickets so all of this could have been avoided, but you did not and would not. Manager told you she would be contacting the police which your response was fine. Finally, police did come and you still could not show seat tickets, you also denied making the racist statement to the women. You were asked to leave. The statement the staff, moviegoer, and police were all white is incorrect. You might see color as black or white but some of those "white " people were of different ethnicity and race. It is time for you to grow up and look beyond color. You were asked to leave because you could not prove you paid for those exact seats, not because you...

This theatre has been going downhill this year, poorly managed. I’m a AMC premium member with 6 in our family and we’ve been going here since it was built so I have years of comparison and they need to shape up.

The past 3 movies we’ve gone to see, the theaters were grungy dirty - gross, ground popcorn in the seats, cup holders and even sticky soda on the arm rests (last 3 movies not just one time experience). The main men’s bathroom has had a fake ‘cleaning in process’ tape for at least two weeks.

Today I received very poor customer service twice from both the cashier girl and her supervisor. They just acted short with me, as if they didn’t care about my concerns and I should go away.

To top it off, $5 Tuesdays - where are the $5 tickets? AMC is false advertising again on this with this whole ‘discount’ thing... what I mean is for a while when they bought carmine they tried this discount approach then they went to $5 actual tickets and I guess now they’re back to the fake $5 Tuesday tickets. For example yesterday for 6 people the ticket price was going to be $53 a uh AMC that’s $9 Tuesday!

And finally, and again poor customer service, the AMC advertisement for their A-List clearly stated you could credit your current ticket to apply to the A-List first month fee. Again at the cashier/supervisor they tell me that’s not available. Not available? AMC advertised it, don’t tell a loyal customer not available figure out a way to make it happen, hello.

So again, this place is going downhill fast particularly the cleanliness and customer service along with the...

I had not been going out to see movies 🎥 in cinema for YEARS because of my dependence on closed captioning and how SORE I’d get from TRADITIONAL UPRIGHT SEATS (I am short and my feet cannot reach the ground) Had I known that ROOM 12 did not have the full recliners I would have NEVER gone to see 50 Shades Freed last night. I even tried using a booster seat as a foot stool to no benefit. I was SO SORE WHEN I GOT UP TO LEAVE THE SHOW! 😩 The comfort level of the full recliners was the PIVOTAL reason for my beginning to try the cinema experience again. I even BECAME A PREMIERE STUBS MEMBER based on the full recliner seating experience in room 4 at AMC Tulsa Hills after viewing THe Greatest Showman SIX TIMES in that venue. I also downloaded the AMC APP so I could purchase tickets I did not get to select seats for the 50 Shades Freed but was not sure why. Is that an indicator of non-recline seats? Why doesn’t anyone at the theater inform anyone of the seating type? Is there an indication of seating type on the ticket purchase via the APP? Even though we live north about 40 minutes from Tulsa Hills we would have gotten a refund and left rather than seen that movie had I known of the seating type 😒 My daughter and I are going to see “Winchester” this afternoon and I was unable to select seats when I bought tickets through Fandango app since my AMC app was not letting me complete my purchase. I do not want to see ANY MOVIE IN NON-RECLINER SEATS AGAIN EVER! Please help me find out which room at Tulsa Hills will be showing this movie at...