Ashley Store — Local services in Tulsa

We ordered our furniture in May and were told end of June for delivery. I called at the first of July and was told end of September! I called my salesman who assured me that was wrong and he would get me a date soon. He messaged me back a few days later and gave a date and asked what day I want it delivered. That day came and I called to check the status and they stated that no way would this be in before September. We had already sold our furniture to prepare so we’ve had a mattress on the floor. I talked to a manager who assured me we would have it by end of August at the latest. I called earlier this week and was told it would be end of September and even possibly October because the drawers weren’t ready. I finally was told that the bed frame was ready to be delivered I just wouldn’t have the drawers. That’s fine at least I’ll have the mattress off the floor. Today was the big day and they called to tell me they would be here shortly (8:30am) and they finally showed at 11:45 am. They were more interested in goofing around than actually doing their job. They came downstairs at 12:15 said they were done and out they all ran. I went immediately up to check and their job was horrific! The bed was not secured well (no screwed were tight) they left a mess under the mattress and all over the room, the slats weren’t put on correct, there is damage, we are missing hardware, and uprights to hold the slats in the middle are crooked. I called at 12:30 to request this be fixed. They said they would not have anyone out until Sunday (it’s Wednesday)!!!! I said that was unacceptable and asked to speak to a manager. The manger was supposed to call and never did so I tried back at 4pm and finally got in touch with someone who offered a small discount and no deliver fee so we can fix it tonight and sleep. Husband gets home and attempts to fix it but we are missing hardware to even make it safe! All in all this is the worst experience we’ve had and I highly do not recommend them or their “Caitbrook collection” they...

Not sure how I felt about shopping here. Jag helped us while we shopped, was very informative. We knew exactly what we wanted prior to going into the store. She was nice but it was a bit frustrating being shown other upgrades and mattresses that we did not want. The pricing and “discounts” were very confusing to keep track of. We also noticed that the warranty on purple mattresses was only for 15 years instead of 30 that was offered with mattress firm. They let you try them “worry free” but force you to buy $150 mattress cover to do so, and a 10% restocking fee. They also don’t tell you they add the cover into your total cost without you agreeing to it so check an itemized statement prior to paying. Apparently we got a free pillow plus another $100 towards a second pillow. That’s part was cool and all, but I wanted a different one than what she was recommending. She said that “I wouldn’t regret it”, but it’s been the worst pillow I’ve ever slept on. I’m now using a $30 pillow instead. Frustrated because you can’t return pillows and knew I shouldn’t have let her pressure me into the more expensive one. Afterwards going over the receipt, it made no sense. We were told that we wouldn’t be charged for a protection fee or for the pillows; but yet the charges were still seen on our receipt. I’m not sure if that’s just for tracking purposes or there was some sort of discount applied?? But again the “discount” and official numbers are not clear. They throw so many numbers at you while you’re trying to shop you can’t remember.

Delivery was a disaster. They delivered the bed, but delivered the wrong pillows, forgot the $150 forced mattress cover, and left the previous mattress that we already paid to have hauled away. Had to make rearrangements for them to come back at a later time and it took them almost 2 weeks to get a replacement pillow. Overall, this felt more stressful and confusing than it should’ve been. I love our mattress, but that was the only good experience out of this...

Coach Pete is the man! I was on the hunt for a good mattress and have already gone to 2 other mattress stores before walking in. The other stores were fine but I was mostly followed around and didn't receive much help and honestly I just felt uncomfortable. (Do they have to silently stare as I try each mattress?) I walked into Ashleys and was immediately greeted by the personable Greg Peterson aka Coach Pete upon entering. He immediately told me he will not try to push anything on me and instead will give me the information I need to make my own decision. He asked me a few questions about my preferences and then off we went on a mattress journey.

He gave me a good pillow he helped me pick out and guided me through the world of mattresses. I learned so much from him (I learned proper pillows are just as important as a good mattress!) and I never once felt pressured. He took his time and gave me the full experience of each mattress and what it can offer, as well as offering me information and andecdotes making the experience fun and personal. He was also kind and attentive to my mother, who was feeling a little ill that day due to her chronic conditions and brought her water which was sweet.

I spent more than I wanted, however I feel as though I got what I needed. I mean can you put a price on a good night's sleep? I have back issues and some medical problems that affect my sleep and I have not had a good night's rest in so long. I feel confident that I was given the proper knowledge to make a decision that is best for me and my personal/medical needs.

If I bought a mattress at one of the other stores I went to it would've been fine, but this personal journey helped me choose more than just "fine." After getting what I needed he helped me carry some items to my car and brought some extra water to my mom who was very appreciative :) Thanks Coach Pete! It's...