Blaze Pizza — Restaurant in Tulsa

Placed an online order on our way out of town to Texas on Highway 75. Our order included five 11 inch one topping pizzas and five drinks. Three of those five were to be gluten free ($3 up charge). Get there a few minutes early to get our drinks and wait on the order. Was informed at arrival that our order wasn’t ready. Could tell right away the younger kids behind the counter were overwhelmed and stressed. The manager was seated by the drinks, eating a meal. After waiting 10-15 minutes my wife took our drinks and the kids to the car to wait on the pizzas. I stood there watching a gentleman struggle to cut pizzas by himself for what seemed like forever. He then realizes that the toppings had been left off of ALL FIVE pizzas. The manager, finally coming behind the counter to help him, looks at me with contempt to let me know the kid is in training. At that point another manager or supervisor comes from the back and tells the kid to just throw some toppings on them and stick them back in the oven for a minute. By this time the pizzas were more than well done. I take them to the car and distribute them only to find out that my wife’s pizza was missing her toppings and ranch drizzle AND her pizza was not on the gluten free crust we paid extra for. She went back into the store, to get it resolved. The first manager we encountered did not approach my wife but looked at her from across the kitchen, whispering to the other employees in her vicinity before going to the back to get the other supervisor. She walks up to my wife and says, “Was it not a simple pie?” My wife shows the online order confirmation and explains what it should have been. She gets it remade and gave us a coupon for a free 11 inch pizza. Meanwhile, 3 of the other pizzas in our order were so done and blackened on bottom, my kids could barely eat them. $55 on pizza and over an hour of our time wasted. We do not complain to get free stuff, we just want to get a quality product with our hard earned money. Please, please hire employees that know how to delivery customer service and attention to detail. Unfortunately, this was our first visit to the Tulsa Hills Blaze Pizza and...

I guess our honeymoon is over, Blaze Pizza. My first time there you guys were awesome. However, every subsequent visit has gotten increasingly worse. Here's a few examples of what I mean: got upsold to a large drink and figured what the heck, the strawberry agua fresca is fantastic, I'll take some to go in my massive cup. Got over to the drink station and guess what? Only a half cup's worth left, and I was told they couldn't make anymore for the day. Then, I told Andrew they were out of napkins only for him to hurriedly tell me where the (empty) napkin dispensers were before he turned around and tended the oven...i had a feller up there put 13 pieces of roasted garlic on a single slice of my pizza. Oh and I think her name is Haley- she has horrible customer service skills. It appeared that she actively tried to avoid speaking with us while ringing up our order. Is it too much to ask to have food made for me that the employees themselves would eat? There's no care, no craftsmanship (or craftspersonship), and no sense of pride. If I, the customer, ask you, the employee, a question, a shrug and grunt won't do for an answer. Blaze Pizza you have a decent product but your employees are...

The Olympia location dropped the ball. My husband and I went here for lunch on Saturday because they have a keto friendly crust that I can get and he can get what he enjoys. When my pizza came out the toppings were raw and it was cold right down to the sauce. The person I assume was the manager came over and apologized. He offered to have it remade. My husband didn't want to eat without me, so he waited about 20 minutes (I'm not exaggerating here) for the replacement to be brought out. It was missing ingredients, but at this point my husband's food was cold and I was starving and didn't care. When I took a bite the pizza was slightly warmer, but still cold. I was told that another person from management was going to come talk to me, but they never did. I boxed up my lunch so I could cook it in my own oven later. This is the first time I've ever had an issue and I'm extremely disappointed with the lack of follow through. Don't know if I'll be back since they can't seem to be able to complete a...