Prices are good (better than TJ Maxx or Marshall's) but the lines and store procedures are so inefficient it's maddening. Without fail, you can expect to stand in line for 30-60 minutes. They never have enough staff to man the cash registers and the staff don't seem remotely bothered or pressed to move any faster (and yes, some people stand behind the registers, doing other things, so not everyone who is available is on a register). I imagine the cashiers have just become desensitized because customers are probably always frustrated at them. But I think the store really needs to prioritize people on the registers. I don't really come here often, but needed to write a review now because I visited twice in the past two weeks and both experiences were frustrating.

The first time I went I planned to buy a sizeable new wardrobe for a new job, and probably had about 20 items in my cart, but the dressing room was closed (this was around 4:00 on a weekend). When I asked a salesperson if the dressing room was just closed temporarily (maybe someone was on break), she said no and that they close the dressing room each day after a certain time (??). That is insane. I literally put down half of my cart because I did not want to buy clothes I hadn't tried on. Knowing this store, having to come back to return meant I'd have to stand in a ridiculously long line. I ended up having to stand in the aisle and try some clothes on over my clothes, which was super tacky. I then stood in a long line, as usual.

Today, I went back because, unsurprisingly, some of the items I bought that I couldn't try on in store (like pants), didn't fit, and one of them was actually damaged, so I had to make returns. It is ridiculous that there is no dedicated "customer service" aisle for returns or other issues. I had nothing but a return, but stood in a line for about 45 minutes (came in at 2:30 pm). And for some reason, the line barely moves. Then by the time I get up to the register, my actual return takes 30 seconds. It is really an epic waste of customers' time. They need to have better systems. I don't think I will be returning to this store, even though the prices are attractive.