Mattress Firm Union — Hotel in Union

Miss Peggy, Miss Peggy, Miss Peggy; Omg the experience and expertise of this representative is beyond any I've encountered. Grant it, I'm not new to purchasing mattresses from this company, as I ensure we change our mattress every five years. As we walked into this branch, we were met with her warmth and knowledge of what bed would be better for the different ways that we sleep. She guided us through the entire process without us feeling pressured to buy, or even buying what we didn't need. Miss Peggy was so thorough, knowledgeable and knew the ins and outs that we ended up coming back and buying an excellent base and two mattresses from Mattress firm. Guys we are now sleeping on the 11th cloud every night because she aided us in choosing a mattress that suited our lifestyle. My husband and I are on our feet for 12 hours everyday with the work we do, and coming home to a great bed is the creme de la creme we never knew we needed. Thank you so much much for a great buying experience and a great mattress that recharges us every night. Cheers 🍻 from Jean paul and Rosey, we appreciate Ms. Peggy and the union branch. See you in a few for those...

I had an incredible experience at Mattress Firm, all thanks to the amazing and personable, Peggy. From the moment I walked in the store, she was attentive, knowledgeable, and genuinely interested in helping me find the perfect mattress—not just making a sale. She took the time to understand what I needed, explained all the options, and never once pressured me into making a purchase.

What truly stood out to me was how she went above and beyond after my initial visit. She followed up with phone calls and text messages to inquire if I had any questions as I weighed my decision to purchase a particular mattress. Once my decision was made, she personally followed up to confirm the delivery date and gave me proper instructions for the delivery team. It's been a few days since I've gotten my new mattress delivered, and I couldn't be more happier with my purchase.

Peggy's commitment to customer service excellence was clear, and it made the whole process stress-free and seamless. I highly recommend Mattress Firm for anyone in the market for a new mattress. Exceptional service like this is hard to come...

Peggy, who manages this location is great at what she does, I purchased a mattress for my mother and myself and because of Peggy the experience was very pleasant and my mother was happy. I appreciated her knowledge, professionalism, and the guidance she provided to us. I am most grateful for how comfortable and attentive Peggy made my mother feel during the process. I also, would like to extend gratitude to Greg and all the other staff I met and who took care of me when Peggy was off or not in on that day. In the end, I tried a couple of mattresses and I returned a couple of Mattresses until I landed on the Beautyrest PressureSmart Pillow Top mattress, the right mattress for me. Again, thank you Peggy for your patience and time with me, I recognize that the process had it's ebb and flows..🙂 If you are looking to replace your old mattress...pay a visit to Mattress Firm in Union, NJ and ask for...