I had a great experience at this store! Tasha assisted with showing me exactly what I was looking for. We were able to quickly identify the right mattress for me. Tasha spent a lot of time going over my options. She educated me on upgrades without trying to push them on me. During my time in the store, I was being helped but not pressured. I had her full attention the entire time and never felt rushed to make a decision. When we discussed adjustable bases, she was fully prepared to answer all of my questions. Her demonstration absolutely sold me on the base. She also helped fit me with pillows and was able to easily answer questions I had and help me select the best pillow for me. I took a lot of time going back and forth between the options and Tasha provided helpful feedback in order to assist with my selection. She also fully informed me of benefits available as well as the price adjustment policy. I felt like everything was up front and while I haven’t received my new mattress/base yet, that’s because I was easily able to choice a day that was convenient for me. So I cannot speak to the product yet, but I can speak to customer service and I will say my experience was excellent because of Tasha.