Hair We Are Salon Virginia Beach — Attraction in Virginia Beach

I debated about making this review but after spending $264 on this appointment I’m upset. This was my first time at this salon and it was chosen because they advertised themselves as a curly hair stylist. I did the consultation and they said they would be able to dye my previously blonde hair back to my natural color (the underneath portion of my hair was virgin hair to use as a color match) and touch up the roots for some blonde money pieces. The day of the appt she foils the front of my hair for the money pieces and apply a red filler to the rest of my blonde hair. She then applies the dark brown directly overtop of the red…… leaving barely any time for the hair to process. When it comes to rinsing the hair out, she rinses the now bleached hair in the front and the dark brown hair TOGETHER causing the dark hair dye to bleed into the blonde. Not to mentioned even after toning the blonde money pieces my hair is still bright yellow at the roots. She then tried to remove the brown hair dye that bled into the money pieces using a color remover and bleach and then tried to tone the hair again. She put the ashy toner on the blonde which ended up also getting on the brown parts of my hair turning all of my hair an ashy tone. Then she applies a protein treatment which if the already 6 times she has washed my hair out didn’t remove all the dye from my head the now protein treatment did. When we go to style my hair the brown parts of my hair now has a grey ashy tone to it and was clearly not filled correctly as there was zero dimension to the brown and the color looked extremely flat and patchy. Also, the blonde parts of my hair are 3 different colors. She “styles” my hair and puts me under the dryer and when I come out this to her was acceptable enough for me to leave looking like this. The color was ugly and I hated it and she even knew that the brown color was not correct and didn’t take in some areas but was just done with trying to fix my hair. She even mentioned while trying to fix her mistakes that I would leave there with a color I was happy with which I did not. I then had to spend more money at Sally’s to fix what I spent $264 on a professional to do. The lady at Sally’s was appalled at my hair but I was able to fix my hair myself and get it to all be an even dark brown color. Not to mention I had to rebleach my roots because they were done unevenly as you can see from the pictures below. So to all that we’re interested in coming to this Salon please do your research before hand.

(Photos were taken after...

I have been coming to Hair we are for a while and love their work but recently found the customer service to be terrible. I had first scheduled my appointment for a full foil with two colors and a Keratin Smoothing treatment prior to the end of a deployment in preparations to have my hair done upon return while I had time off, I made this appointment about a month or more in advance but had to reschedule due to the stylist having to take personal time off. The stylist had texted me the day prior to inform me of this and I was understanding. I rescheduled and waited another few weeks for my appointment. I confirmed my appointment on June 2nd over the phone with the stylist, then on June 6th I confirmed again via a text that I received. On June 9th I showed up to the salon for my appointment at 9am to no one there, I waited till 10 when they opened and was told that the stylist no longer worked there and that they had called and left a voicemail to reschedule. I do not have voicemail set up on my phone so there would be no way to leave a voicemail. There were no other attempts to contact me for my appointment, no texts, emails, cancelation via their appointment site, nothing and I was just told I would need to wait ANOTHER week for their next available appointment. I find it highly unprofessional that in today's technology-based era that a company would simply "leave a voicemail" and when no response was received, not attempt any other form of communication. My scheduled hair appointment was $500+ for the services requested plus having extra-long and thick hair and no one could send an email, text, etc. when there was an issue, but they can send me texts for appointment reminders, conformations, etc.? Unfortunately, the third time is not a charm in most cases, and I will no longer be supporting them and will be looking elsewhere for my hair needs. If you have ample time to waste and an open schedule to fit in wherever they can get you in then they do great work, but I have limited time available and have higher standards for customer service than they have...

Taking this place to small claims court! Denied color correction. Said “ We will refund you today via Zelle or Venmo. Owner lied and denied my zelle refund after her employees were there on the phone with me back and forth the whole day ( the owner told them to speak with me and work out the details; get my bank information, and the 2 sweet girls at the front had conversations with me the whole afternoon so $195 refund would go through….. little did they know the Owner herself DENIED the Zelle request and the Venmo request within minutes at 4:32 pm. Was this a trick or something? Not only was I defrauded, the Owner got those girls to pretend she was going to refund my highlights service. I said I would not write a bad review - So I politely let the owner know via a Hallmark card and a $20 tip how I knew something could be done and worked out especially since she talked me out of getting a strand test for lifting blonde over brown. My hair is common and brought a sample photo of what I wanted and it was typical blonde highlights like Sarah Jessica Parker or Jennifer Anniston or any other blonde person who is brown and wants highlights. I was new there - have had my blonde done for 3 1/2 decades now with only 2 times something happened - no big deals - just 2 times literally years past… My hair was over processed and was gray, purple from toner and started to get a greenish tinge. Need I say more, ESPECIALLY SINCE I ASKED FOR A timed TEST STRAND on processing BUT SHE TALKED ME OUT OF IT. - SO,,, I left the salon after hours as it was now closed, and paid before my hair had dried , left with it damp; Instead of writing a bad review, I reached out But was reemed out and denied any fix or any look over. Had to get someone else to fix ita d may need to cut off my hair. I have phoned and phoned but no response to her promises of a...