Crunch Fitness - Waco — Attraction in Waco

I gave a one star rating for multiple reasons which I will explain but one of the main factors is it is so crowded when Baylor is in session. During the summer it is fine because Baylor kids are not there but summer only lasts so long. Doesn't matter what time of day you go it is crowded. You have groups of Baylor kids (I am talking like 10-20 kids) gathering and grouping together which blocks a lot of the workout machines and areas and half the time they are just standing around talking and not even working out which is frustrating to those who are there to get their workout done and get out. Crunch has a great rate but there is a massive downside to this which is the college kids all come and join to "workout" which is actually just hang out, talk and block machines. If you see a machine that is open in their area and push through say excuse me all that and be polite they then proceed to crowd your space, steal your weights literally off of your bar or the dumbbells you are using or step on your backpack. The amount of times I had to say can you back up your butt is in my face is ridiculous. They just crowd and take over anything. At my time at crunch, I spoke with many regulars who had the same experience and it effects your gym progress because you just don't want to deal with the crowd and them and so then you stop going because their is no time where it isn't super crowded when Baylor is in session. If you state your problems of people literally crowding your space and butts in your space because of their crowd they will just tell you it's because it is a busy time. It doesn't matter when you go this is always the case. I have gone at 5am and every hour between 11pm and it is always the same situation.

My other reasoning for the 1 star is cancellation. I decided to cancel my membership due to this experience messing up my progress and me hating the gym due to the experience and I moved to a whole new gym. I cancelled back in September of 2022. They let me know have to give 30 days notice and I would be charged October month and then officially cancelled after that. Well let me tell you about that one. I was charged October and November. Went up there to talk to them and they said no record of my cancellation. They proceeded to say now I am officially cancelled and didn't refund me for November and I said whatever and locked the card they had on file because even though I was yet again told I was cancelled I didn't believe them and still was not provided anything stating I was cancelled. Glad I locked the card because they proceeded to try and charge me December. I just said whatever I am not dealing with this and even talked to customer service who said I wasn't cancelled and they even still did not proceed to cancel me because they have tried to charge me for January, February, and March. LOL you will never be cancelled. So my card has been replaced and that is the only way I am able to go away from Crunch.

Those are the main two points of my one star. Crowded and not enough space and then if you want to cancel good luck with that. There are a ton of other point I can give but this is already a long enough review and the other low star ratings hit those other...

UNACCEPTABLE. Crunch Member for Nearly 2 Years In July, I started receiving calls from the billing department (all surely based somewhere like New Delhi, not Americans). They called to inform me my account was past due. Very well “my card was stolen and cancelled, not an issue. I’ll just swing by the local location (north of Dallas) to update that because I’m not giving someone my card info over the phone.” The next day, I was called again by yet another New Delhian with poor English. Same issue. “Yeah, I told the guy yesterday that I’m going to go take care of this in a local location. So please, take me off your list” For a total of 7 days, I continued to receive calls. On the final one, I told them “Fine, I’m cancelling my membership.” “Bree-Ann, you can only do that cancel where you signed up.” So, I made the 5 hour round trip down to Waco. Spent $100 in gas. I told the employee I’d like to cancel my membership and pay any and all remaining fees. I just want to be completely done. I paid the amount I was told was required to completely cancel my account. I confirmed this multiple times with the employee: “I don’t want any more calls or charges, I just want to be done with your company.” She assured me everything was closed and canceled out. Today, I received a call from? You guessed it: The New Delhi Shakedown Artists. After explaining the situation, was told I still owed money, even though this was supposed to be taken care of in JULY!

After reading horror stories of this company sending folks to collections over ridiculous charges like this, I finally relented to pay their blackmail money.

I’m furious, but am truly just disappointed. I brought in many referrals and proudly wore Crunch gear. I would have continued my membership for years, bringing in more business with me. Now my suggestion is to NEVER do business with these people.....

I wish I could leave 0 stars. I used to go to crunch a lot but not anymore. It gets so pack anyways and you have to constantly wait for things to get open. I had it as alternative. I used to have a Peak membership, I had paid my monthly and my yearly fee already. I needed to downgrade since I was paying so much for a gym I haven’t gone to in months. First, I thought it was ridiculous that I had to be there in person. I’ve downgraded before over the phone and signed the documents electronically, and it was no big deal then. When I tried to downgrade a second time from a Peak, they wouldn’t allow over the phone and were going to charge to downgrade. That’s ridiculous. This gym is a money eating place. Just two months ago from today, I paid almost $100 towards crunch. They charged me the yearly fee and monthly. Which I understood because I was aware and advised about it. Now that I’ve downgraded, 2 months later (today), they want to charge me another yearly fee + my membership (Base) since I downgraded. I literally just paid so much 2 months ago… I called and tried to get an explanation and was told because I downgraded, I had to pay a yearly fee again????? It hasn’t even been a year. That was never stated to me in person. I was never given the contract via email or person to even know if that was part of the contract. They are always changing things. All they said was sorry…Crunch is full of BS! They want to charge $60+ to cancel completely plus another month. That’s stupid.. I don’t want to pay for another month, I’m not coming back. Thats the point! I just want to cancel my membership completely and not pay...