Turner's Furniture — Attraction in Warner Robins

Delighted Customer Testimonial:

I just had to share my outstanding experience with the sales representative who recently assisted me in furnishing all of my homes. Trust me, if you're on the hunt for multiple pieces of furniture like I was a few months ago, you've stumbled upon the right place.

It all began when I was early for a lunch meeting and noticed a bustling store with plenty of foot traffic. Intrigued, I stepped in and was immediately captivated by a new color on one of the living room sets—perfect for my recently remodeled condo in Florida. As I explored, I overheard a couple laughing while testing out a mattress in a beautiful bedroom set. Following the laughter, I discovered they were being assisted by a charming and knowledgeable salesperson.

Seizing the opportunity, I sat down nearby and listened to the insightful conversation. The couple, coincidentally newlyweds furnishing their first home, even received a congratulatory phone call about their wedding. That's when I had the pleasure of meeting an exceptionally gifted individual who has helped me save over $20,000 in the past few months. Thanks to 0% financing, I even had the opportunity to invest in additional real estate—something I hadn't imagined possible.

I feel truly blessed to have encountered such a remarkable person at a time when I needed assistance the most. It's as if the universe aligned to connect me with someone who goes beyond just selling furniture—they genuinely care about saving you money and ensuring your satisfaction.

I'll gladly point you toward this incredible resource. Experience personalized consulting with an expert who not only knows the industry inside out but also values you as a customer, irrespective of the purchase amount. I've been back to the store multiple times, shipping sets to various out-of-state locations—all seamlessly coordinated by this exceptional representative.

Don't miss out on an unparalleled furniture shopping experience with unbeatable prices and unmatched professionalism. Let me guide you to one of the best places you'll ever be directed. Here's to positive, true, and uplifting experiences in every aspect of life! Amen. Thank you...

UPDATE. I received a call from Scott, a manager after I posted the review. He apologized and said they would work with me. He explained their return policy which I totally understand and now am aware. I came in and saw Melody and she worked with me to find something much more suitable for the space that I am very happy with and fits perfectly.. I appreciate everything they did to make me a happier customer and I will definitely come back because they really didn’t have to accommodate me at all but I’m glad they did and for that they deserve 5 stars.

I brought a friend to Turner’s as she was looking for dining room chairs. I had no intention of buying; however I saw an ottoman that I thought would go nice in a room. I purchased the ottoman. When I got it home. It was too big. It actually blocked the doorway of where I wanted to put it. I contacted the store the next morning which was Tuesday and spoke with Melody who assisted me with my purchase. I explained the problem and asked if I could return and purchase something else that would fit better in the space. She told me they normally don’t allow returns of that nature but she would speak with the manager and see if there was anything they could do. She would call me back in about an hour. I have not heard back from her at all and guess I won’t since that was 5 days ago. It’s very possible I could have spent more money than I initially did to get something better suited for the space. Also my friend that I brought in for the chairs asked if I had heard back and I told her no which is not good customer service for a person who was planning to purchase the chairs. I’m stuck with something I can’t use and the store lost an additional sale. I did read in some reviews that managers allowed some people to return merchandise. For me,...

We purchased a custom made couch from Turners in June. We were told mid-August delivery. Once August arrived we hadn’t heard from anyone at Turners. We finally called them because we were curious what was going on and we were told our salesperson, Katie, would call us back. After waiting a few days with no call we called back and once again they told us she would call us back. After not hearing anything for the rest of the week I drove up to the store and asked for an update. Once I spoke to the manager I was able to get Katie to call us back almost immediately and she let us know the couch was on the way and that she would call us back in 2 days to let us know the status. We waited a week and hadn’t heard anything so I had to call and speak to a manager. The manager called me back after a few hours and let me know that the couch should be in their warehouse that day and to expect a call to schedule delivery. Once again I waited until the end of the week and no call had arrived. I called back and they let me know that the couch had arrived 4 days earlier and we could schedule delivery. So now we get to wait until Wednesday of next week to have it delivered. Who knows when they would have reached out if we hadn’t called over and over again.

Overall this has been a pretty terrible experience. Any communication with Turners had to be initiated on our part. We spent $3300 on a couch and ottoman. I expect basic levels of customer service and honesty this was terrible. This will likely be the last piece of furniture we purchase from turners.

Update: Turners followed up and made it right. They got the couch delivered the next day and were great. I have added stars to reflect my experience and I will likely do business with turners...