Chick-fil-A — Restaurant in Warner Robins

Update on 04/24/24 Stopped by for a kids meal which comes with a drink. Guy comes out with my food and no drink and says it will be out shortly. I’m confused by this but I go with it. Walks back to the window checking his phone. I wait for another 3 minutes and as I’m pulling off I see 3 employees including the guy who brought me my order hanging out at the window. HOW long does it take to make a coke? I just drive off. I’m done with this location. They need to do customer service training. The service here is awful.

I am someone that deeply VALUES GREAT CUSTOMER SERVICE. On multiple occasions now I have had bad experiences. -Either someone is hurriedly taking my order and forgetting something -Someone is hurriedly putting lids on drinks and the drink spills in my car -Or the most common, we order ice cream and NO ONE READS the bag and so our existence becomes an inconvenience for them to bring it to us.

If the ice cream machine is too much of a hassle to provide this service then by all means do away with it.

I am not a huge fan of Chick fil A in general but my children like it so I often treat them to it. As there are not a lot of options for them around.

Today I decided to write a review because it's just one thing after another. We sat waiting on ice cream for about 5 minutes in the drive through line. That doesn't seem that long but when you are one of 3 cars and then the other cars leave and then a new batch of customers come and go....get my drift?

So I came inside to address the situation, to which I was told, they needed to get more cones down. CFA has about 15 individuals working on the inside so it blows my mind that someone couldn't stop and "get the cones down." To add insult to injury the car behind me drove off with their ice cream cone after we had been sitting for a while.

Believe you me its not about the ice cream, it's about how you treat people and how well you are able to value each and every family that comes through your line.

Never was I told by any of the workers that were handing out food that it would be another minute etc. The brunette that was helping me told me that she would handle it and then proceeded to ignore me for the next 5 minutes. It was just awful service.

We will find somewhere else to spend our money as this establishment is ran quite poorly. Customer service is soooo hard to come by now, this CFA operates like the McDonald's in Perry. Just sad. Do better. Oh yeah and when we came in, NO ONE stopped to help us. Sadly, one of the workers just coming back from a delivery had to help us. Unbelievable, new...

I went to Chic-fil-a this morning and I really had a desire for my favorite menu item. The chicken, egg, and cheese bagel. Upon attempting to order, I am told that Chic-fil-a no longer has them. At all. Corporate wide. WHAT?!?! This is the only thing I like for breakfast at Chic-fil-a. Period. Like I am willing to forgive that Chic-fil-a only gives you like 5 tater-tots with a meal, but this is the last straw. I asked the girl taking my order, what they have, as I have never ordered anything else, ever. She said they have an english muffin. So I gave it a try. As you can see in the picture, I ordered THREE chicken, egg, and cheese muffins for my family. All the stickers say chicken. I got three sausage. Don't even get me started on how bad their sausage is. I was told that it used to be good? Also, who are you fooling with the fake grill marks? Does anyone grill their sausage?! Anyway, so, not only am I devastated that one of my most favorite fast food items, hands down, is no longer offered. I get a soggy, wet, cheese melted everywhere, bland, english muffin, without chicken. They didn't even attempt to toast the muffin. You know what used to be toasted?!!?! The bagel. I am giving them two stars because they still have a decent chicken sandwich, but I now have literally no reason to get breakfast here ever again, especially when at least McDonalds knows how to toast an...

I was just trying to get lunch before my second shift at my second job. I decided to get the grilled spicy deluxe sandwich that you promoting when I got my sewage they just gave me little crumbs of bacon when I added bacon to it, which kind of made me feel short changed. I asked if I can get a bigger slice of bacon they said sure then I noticed the manager, Joey putting his bare hands on my sandwich and I asked do you not wear gloves when handling food he did not respond to me. He just kept staring at me and he cashier lady Continue to assist very pleasant but I felt very disrespected by Joey. I was told he is store manager. They told me he did not have time to apologize to me because that’s all I was asking for they were going to remake the sandwich a second time, but I said don’t worry about it. All I want was an apology. I don’t know why he would not even come in apologize. But I definitely did feel like I did not matter. Very unprofessional I work in the food industry at three different restaurants. I work very hard and just wanted to enjoy my time in between shift and this really hurt my feelings. I hope anybody that read this will decide to go to a different Chick-fil-A location. The only lady that actually was nice to me was the one that spoke to me in the restroom and we had a nice conversation. She was one of the employee’s cleaning out...