Geek Squad — Attraction in Warwick

I set up an appointment over a week in advance. I explained exactly what I needed done. I had some storage issues and have no idea how to work my phone. I have an iPhone XR. I just simply don’t know how to do updates/manage storage and the phone had been lagging. I explained this to the girl on the phone and she said no problem I’ll get you scheduled we can fix that for you. The day before the appointment I had a man call me from there and say that unfortunately they don’t perform that type of service. I asked what he meant and he stated that the only thing geek squad does is fix broken phones and that if my phone was not broken they would not be able to help me. I explained that I was told they could help me with what I needed by the woman who booked my appointment. He said unfortunately you are mistaken and if you need help with troubleshooting you should go to the Apple store. I let him know that that had purchased my phone from that Best Buy directly and would never deal with Apple directly and would never step foot in an Apple store as I do not feel comfortable which is why I bought my iPhone from that Best Buy. He again said that they likely won’t be able to help me but if I wish to keep my appointment I could. I let him know that I still wished to keep my appointment to simply see what the tech was able to show me when I got there. Day of my appointment comes around. I found someone who I mentioned all this to who is great at repairing cell phones, they agreed to help me out for free, as it was a ridiculously easy thing I was asking. Simply needed to know how to manage my storage. Took care of it in minutes and showed me how. So I skipped my appointment as the man on the phone made me feel like an extreme burden and was very clear that they wouldn’t bother helping me. As my appointment time came and went, no one even bothered reach out or send an email or anything to let me know that I had an appointment approaching/was expected to be there. Long story short, geek squad Warwick was the most unhelpful group of people ever. Someone was wrong and I don’t know who or where it went wrong. Either geek squad is nothing but a broken cell phone repair place and the woman should have never scheduled me for what I needed done in the first place. Or the man calling me to tell me that they couldn’t show me how storage and updates work and that they could only help me if I had a broken cell phone was mistaken. Either way, I will NEVER recommend geek squad Warwick to anyone. As I can see before writing this review that they have 2/5 stars. I wish I had noticed that before hand.

If you have a broken cell phone, the kiosk in the Warwick mall is awesome and much cheaper. Whether you got your phone with them or not, they will not try to send you to the Apple store so that they don’t have...

By far the worst service EVER!!!!! I’m giving it a one star because I couldn’t put zero.

I’m not a fan of giving bad reviews because I do understand that companies might have one mistake and I would never want to judge a company by one action. HOWEVER geek squad has done me wrong too many times now. My latest one has been a complete nightmare

I purchased a stove a little less than a year a go and of course with its geek squad warranty where right off the bat the oven top was melting and knobs broke. I called in geek squad to see what the hell was going on because you would think that a stove is not suppose be melting! And that the knobs wouldn’t be so frágil to brake by just staring at it. Geek squad said that all they can do is replace the knobs and the melting situation wasn’t on them but that the stove wasn’t going to melt any further ( as ridiculous as it sounds that’s what i was told) They ordered the parts and said I had to wait 10 days for the part to come then schedule another appointment to get it replaced. I waited patiently but 2 weeks past and I hadn’t heard back. When I call in, they say that the part was ordered but they haven’t received it and that they will call me as soon as they get in. One more weeks passes and I haven’t heard back. at this point the stove has all knobs broken a melting top and for me to cook, I need to get a wrench to turn on the stove until the wrench no longer worked. I called again and was told that the parts are nowhere to be found and that they will submit a request so I can get credit to buy a new one but that process would take about 10 more days. At this point it’s been over a month! I am a foster mom of 4 so I’ve had the need to BUY food EVERY SINGLE DAY because I NEED TO FEED MY KIDS!!!!!! A couple of days ago I had to buy another stove because this wasn’t working for me. Imagine having to get take out every day for over a month! And while I waited to geek squad to resolve my issue I needed to feed my kids.

Today I called again and they tell me that I need to wait to until next week because the credit was denied and the parts are still nowhere to be found.

To sum it up the geek squad warranty is not worth it. They are a irresponsible and a bunch...

Absolutely disgusted. I called ahead to make my reservation and explained to the service person over the phone that I have an iMac and was looking to add RAM to accommodate running multiple Adobe Creative Cloud programs at once. He said that I don't need more RAM (which I'm finding is debatable, depending on which "expert" you believe on the Internet). He suggested instead that I get a solid state hard drive to speed up the computer. I show up and have a VERY long wait (WHY did I make a reservation??) and the service person has no clue why I'm there. So I explain AGAIN what I already explained over the phone. I wait longer for him to go searching for the hard drive; he finally finds it and then he informs me that they cannot transfer the programs that are already loaded on my computer. So I tell him the guy on the phone told me you CAN. He goes to the back to talk to someone (presumably someone who is actually knowledgeable on this topic), then confirms that you actually CAN do this on a Mac. Then I complete the entire transaction (swipe my credit card and everything) and he suddenly runs to the back again. Then he comes back and tells me that you cannot put a solid state hard drive in an iMac (this seemed to suddenly dawn on him right after I swiped my credit card?). He voids the entire transaction and recommends the same type of hard drive my computer already has, but increase it to 2 or 4 TB. Fine, I'll try that. I leave my computer there. I receive a call two days later telling me that they can't put in the drive that "I" provided (I DID NOT PROVIDE IT. It was recommended by your uneducated employee). I call back later and am told that they can't swap out the hard drives because Apple has a "special adhesive" that they use and Best Buy doesn't carry it. Their solution was to recommend an external hard drive (which I already have and I am not a moron). I informed them that I WILL NOT be paying $200 for them to recommend an external hard drive to me. I received a...