Park Kennedy — Attraction in Washington

I lived at PK for two years and in two different units. The entire experience can be summed up as minimal customer service and you only receive it if you push for it. I’m so glad to have moved out and look forward to never renting from a Kettler building ever again. If you do move here, prepare to become your own advocate and exterminator!

Pest Issue PK management has known of a pest issue since at least December 2022 (see another resident’s yelp review). Since that time, PK/Kettler has never once adopted preventative pest control measures and has entirely failed to handle the problem. It took 6+ months with the issue becoming wider spread and a property manager change before any type of preventative spray was done. That was laughably minimal and the problem persists. PK also keeps terrible records and I have yet to receive an accurate list of service dates (going on 4 weeks and I’m sure they’ll just wait out my lease).

There are security problems (like resident guests robbing neighbors) but no security has been employed despite management promises.

Maintenance is quick to show but the work can sometimes be sloppy where debris, trash, or damage can be left behind.

Professionalism & Competence Lacking. Management selectively follows the lease and housing code when it suits them. Former manager Jacob Edwards was entirely incompetent. It was a win for PK for him to leave. His incompetence has definitely contributed to the ongoing pest issue. He also engaged in questionable leasing practices where units you’re interested would disappear for a day or two and magically reappear.

Dante has poor customer service skills and will barely address issues. He clearly would rather spend time kicking his feet up on the phone outside instead of doing his job. He was entirely unreceptive and lacked any concern and urgency when the pest issue started. His apathy definitely contributed to the spread of pests throughout the building and why it still persists.

Jennifer is unprofessional and is only polite to you when she’s showing prospective residents around or wants her dog to play with yours. She is also quick to blame the concierge staff instead of taking accountability for her own general ineptitudes. She has tools at her disposal to be effective, but refuses to use them.

The latest property manager, GinaMarie, is steps above the former managers. She has better customer service skills than the others and I hope that rubs off on Jennifer and Dante. Where I think she can do better is actually following the terms of the lease and what she defines as luxury. If that includes security, then actually bring security to the building. If that includes enforcing terms of the lease on tenants, then also enforce the rights and responsibilities that PK owes residents. It cannot be selective, misquoted, nor misrepresented.

I do want to highlight the number of concierge employees that have graced the desk. The most recent, Drew, is always polite and greets everyone with a smile. We’ve had Alex and Tinashe, who had their own quirks, but were always extremely competent.

Between the continuing pest issue and administrative headache in dealing with PK, I will never rent from a Kettler managed property again. I get that the pricing influences a lot of people to stay or rent, but do yourself a favor and just don’t. If you do, request documentation of their preventative pest control plan, how frequently they treat units even when there is no sightings, and that your unit has been treated. Also be sure to thoroughly read your lease or keep it handy when pushing your concerns to management. Keep record of everything!

Last note, keep in mind that the more recent reviews were largely motivated by the property offering a “chance to win a gift card” in exchange for 5 star reviews. Best of luck if you do end up...

I absolutely do not recommend this property, there are so many better options in the area. My apartment flooded the day I moved in, in three different areas. I have lived in DC for 15 years, including two basement apartments and this has never happened before. My apartment is on the 4th floor and has five sets of French doors facing three directions - the flooding occurred through the doors, pouring over the threshold onto the floors, in three different locations on at least two occasions. You can see the doors by the stove in one picture, the water accumulated under the stove which I’m sure is super safe. I was not impressed with the manager’s initial response that sometimes this happens - when a building is well constructed and not opened too fast before ensuring nothing is faulty this shouldn’t be an issue. I’ve never written a Google review and I never even made a maintenance request at my last building, I’m a low maintenance tenant but no one should pay over $3000 a month in rent and expect rain to come in through various entrances into your home. I mean I lived in Alabama during Hurricane Katrina and countless tornadoes and the rain stayed outside, that’s a pretty basic expectation. The head of construction did come to my apartment the following day and stated that it should never have happened and because they did not see similar flooding in the apartments below or adjacent it must be an issue with the doors - that it was a warranty issue and they’d have the manufacturer out the next week. However a week passed and I heard nothing from the property managers - I can’t recommend moving into a building that is super responsive UNTIL you move in and then is unwilling to address serious issues. They only responded after I reached out and now they are trying to say the doors are not faulty and they don’t intend to do anything other than have the manufacturer do an inspection next month, they even blatantly lied about what the construction team said to me upon inspection and tried to dismiss it as a one time occurrence during a heavy rain despite the fact that it happened again during a light rain - see attached pictures. This would never happen at a Bozzuto property and I regret leaving The Lockwood, where the team is very responsive and the property is well maintained. The people and the concierge at Park Kennedy are very nice and the building is beautiful, but they obviously opened before they were ready. I’ve attached a picture of the water coming into my apartment through the faulty doors, it’s surprising and unfortunate that the management doesn’t acknowledge this as an issue that should be swiftly taken care of. If the situation had been handled properly and resolved I’d have a much different review, of course things happen beyond their control but the response has been indefensible. On top of all that, I reserved a time slot for my movers but when they arrived they had to share an elevator with another moving team, adding two hours and great expense to my move. They recommended I bring that up with the property and ask for compensation due to the poor planning but after doing so the team never bothered to get back to me. I also agree with the previous review about the key fobs, they don’t work properly and I doubt they intend to do anything about it. I’ll stick with Bozzuto properties...

I’ve absolutely loved living at Park Kennedy. From the moment I moved in, it’s felt like home—stylish, thoughtfully designed, and incredibly livable. The building itself is artfully designed, with striking architecture and amenities that feel both high-end and functional. Everything—from the lighting to the finishes—feels intentional and elevated. It’s a space that looks good and lives even better.

My apartment is one of the townhouse-style units, which has been perfect for my lifestyle—especially with my dog. Having a private entrance, a spacious layout, and easy access to the outdoors has made daily life both easy and enjoyable.

The landscaped courtyards are stunning and provide a peaceful retreat in the middle of the city. The full gym is another standout—it’s large, clean, and well-equipped, with everything I need for a real workout without leaving the building. The rooftop is beautiful too, with great views and an inviting layout that’s perfect for a quiet moment or hanging out with friends. The amenities overall are a bit sexy, honestly—designed with style and comfort in mind.

The location is unbeatable. Park Kennedy is directly across from the Stadium-Armory Metro, making commuting around D.C. incredibly convenient. There’s a grocery store just a few blocks away, and I love that I can walk my dog in the historic Congressional Cemetery—it’s just minutes from the front door and one of the most dog-friendly places in the city.

The Hill East neighborhood feels like a hidden gem: peaceful, community-oriented, and close to everything without the noise and traffic of more crowded areas. It has a neighborly feel that’s hard to find elsewhere in the city.

The building is always clean and well-maintained. The 24-hour concierge is consistently kind and helpful, and they’re incredibly reliable with packages—something that’s surprisingly rare. The property management team is responsive, professional, and genuinely seems to care about the residents.

From the design to the amenities to the people who run it, Park Kennedy truly delivers on every level. I’d highly recommend it to anyone looking for a refined, comfortable, and well-located...