The Frame Mender While-U-Wait Eyeglass Repairs — Attraction in Washington

Wish I can give them 0 stars! At first i believed it would be a smooth service, especially for 90$. But it wasn't that way at all. To start the manager insisted that whoever was working told me that the process would bring discoloration to my glasses. I know for a fact he didn't because if that was the case i would have invested an extra 30$ for a brand new pair. They said its listed on the receipt, I cant say if it is or inst because i misplaced my receipt. But either way you have to pay to get a receipt.... So you wouldn't find out until after the money is dished out. So after discovering my glasses had been turned brown, when originally being gold. I tried to call and speak with the manager... who became frustrated and didn't know how to handle the situation at all. So he then hung up. I called back multiple times and was placed on hold every time for 15-20 minutes each time! The customer service was terrible and they messed up my glasses without even telling me. DON'T GO! Maybe another location has better service. But save your money and time! Please! I never write reviews but after experiencing service this rude and terrible...

Left my glasses with them April 23rd and picked them up a couple days later. At first glance they looked fine so I put them in the case and I left. The next day I cleaned them (they didn't), which I found odd because most eyeglass shops do that as a courtesy. Anyway, when I put them on I noticed that the frame was not perfectly aligned where they fixed. Then I noticed both lenses are sticking out of the frame at the top of my glasses. So I pushed them back in so they would not unexpectedly fall out. Upon looking closer at my glasses today I notice the frame around the top of the lenses are not straight. They have an uneven look. They look like someone pressed their fingers into them. So what I need to know is during the welding process if they unknowingly reshaped my glasses causing my lenses to bulge out? And basically my frame is ruined. An expensive pair of glasses ($400) ruined and I don't know if they will admit this happened. Because I know I did not do this to my glasses and they were not handed over to them like that. I am going to call them tomorrow, Monday morning to tell them my issue. Then will update my review...

DO NOT GO HERE!

I am very disappointed in the repair that was "completed" on my glasses at the 750 17th St location. After spending $60 for a very minor repair, my glasses are in worse condition than when I brought them in.

I brought the glasses in to the store due to a minor separation of two pieces of the frame. One of the pieces holds the lens, and if I pushed (and only if I pushed) on the lens the two pieces would separate. The store welded the two pieces together, however they are no longer flush, resulting in my lens being at an angle. This distorts my vision. Additionally, my glasses were returned to me with a chip in the lens, which I was told was already there even though it was not. I now need to buy a new pair of glasses because of this store's incompetence.

The person working behind the counter was extremely rude, basically called me a liar, and even had the audacity to argue that the new angle of the lens was how it was supposed to be. I will never go back to this store, and will strongly discourage any friends/family/coworkers from using its services as well. Save yourself some time/money and DO...