Raymour & Flanigan Furniture and Mattress Store — Attraction in Waterbury

The worst experience that I have ever had in my life. I went to the store in August, purchase a bedroom set, mattress set and warranty. First thing wrong, they offer me 18 months financing with no interest on purchases over $2000. At the time to pay they ask me for a down payment without explaining that it would reduce the amount to finance and I would not be eligible for the 18 moths 0 financing, and instead I got only 12. Of course, I found out after receiving my first statement. Second, the mattress set I bought were making noises since the first night. I was not happy with them , but tried to wait some time to see if the noises would stop. Finally, I decided to call since I remember the warranty I pay for it. The technician Elijah came and the first thing he asked was what happened to the mattress tag? I had no idea what he was talking about. He pointed to a tag that was cut. I explained to him that when the merchandise was brought to my house their delivery guys must have cut it when they removing the plastics. He determined that the mattresses in fact are defective. By the way, this was a 3 min visit without a note pad or anything. When they called me to tell me their findings they said that while the mattresses are defective I cut the tag and that without it they are not cover by the warranty. That merchandise was only handled by them. The guy had a knife to cut plastics and wrapping plastics. The supervisor at Hartford customer service name Sierra said that they never use cutters to open merchandise that they only use their hands. That she asked the delivery guy if he by mistake cut the tag. Of course he denied everything. How can you explain that the only tag missing is that one specifically and is not even cut all the way through. This is really upsetting how they clean their hands and blame it on customers who are the one paying for the merchandise and warranty. I’m taking this matter to an upper level.

Update: I was contacted by R & F and they worked with me to resolve the problem. I really appreciate the assistance. I was able to select a different...

I spent $27,000 to furnish a home for my family relocating from across the country, so we can be together. I was overjoyed to have found something reflective of my wife, each of my daughters, and granddaughters. I felt excited for them to walk in to their new home and see what I had done for us. I put my trust in Raymour & Flanigan only to have the guarantees from the company fall through, and thus my dream of them walking in to a secured and prepared home capsized. I was left to feel unappreciated, disrespected, and my time and money to have no value. I declared I would never spend my money with any Raymour & Flanigan again. From the sales people to the other managers I was left to feel disgusted with the level of lack of professionalism, lack of empathy, and customer service.

Since receiving my initial order from Raymour & Flannigan I have had to return items repeatedly due to poor quality. On my initial delivery, I did not receive my full purchase, and some of the furniture I received had be returned repeatedly due to noticeable damage and imperfections in the quality of the product. As a result of Raymour & Flannigan's negligence and inefficiency, I spent two and a half weeks having to go back and forth to the store in order to follow up on delays the store caused; as my deadline closed in on me..

After my family arrived to incomplete furniture sets and more work to be done to get the missing items, I went back to the store. It was then I met the store manager, Sarah Mahaffy, who stepped in resolving all of my issues within ten minutes. She caused me to forget about the delays, inconveniences, and disregards for my payment and status as a customer in just minutes. I was truly relieved and felt supported as a customer, consumer, and family man. Sarah has restored my faith through unprecedented ability to listen openly and intently, meticulous attention to detail, gold star customer service with compassion, and the ability to find solutions that leave the costumer feeling appreciated, heard, and valued. Five stars for the remarkable Sarah would...

Mr J Velasquez was extremely nice! Def will buy from here again.

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Although I had previously gave this place a 5 star review after the experience I had today I changed it to 2 star based on the fact that I felt like they treat their customers like if we were purchasing a used vehicle! Very misleading! I purchased a couch from this location and of coarse like any other place that sells furniture they offer a protection plan for an additional fee. I had declined to purchase the plan as I figured most people purchase it yet never use it. Of coarse they keep insisting, telling you everything they think you want to hear until you cave in and purchase.

The main reason I purchased was because they told me it would cover "Upholstery cleaning" and guess what? I called today to schedule a cleaning and it turns out the protection plan doesn't cover it. I spoke with Bianyi and she told me it covers "SPOT TREATMENTS" such as nail polish removal" and "oil stains" not the full couch and a technician will come out to see if it really needs the treatment! I told her the sales person specifically told me it covers full cleaning and surprise it doesn't! So basically they mislead you, lie to you, your paying an additional fee for nothing!

Do your self a favor DON'T let yourself be fooled like I did! When you purchase any type of furniture from Raymour and Flanigan theres no need for protection plan. You'll be paying an additional fee for nothing because they tell you what they think you want to hear, they don't give you the paperwork until after you have paid in full, and based off of what they tell you once you get the papers you don't even look at it because your trusting their word.

After speaking with CS I looked at the paperwork and your paying an extra fee ONLY for SPOT TREATMENTS!! I wished I would have looked at this right there and then because I would have made them credit me back the money I spent on protection plan but again your trusting the sales reps word.

Disappointed to say...