Audio Pro Services & Sales — Attraction in Watertown

The MOMENT Vince picked up the phone, he was off-the-charts aggressive. Immediately started telling me that he's been in the business for 40+ years, and how all the other people doing this gave up, and he's very busy. Mind you, at this point I had said "Hello, I'm hoping you can help me" and absolutely nothing else. Before he asked me any questions about the issue I was calling about, he warned me that people often get upset with him because he asks "a lot of weird questions", but promised me he needed to know. Then, he proceeded to not let me answer a single one of his questions. I would get out a syllable or two and he would steamroll over me, tell me I didn't know what I was talking about and had no idea what product I had.

I asked him if he wanted to hear the details or if he just wanted to keep bragging about being in this business for over 40 years (seriously, he would not stop bringing that up). He said "Well, the details you've given me don't make any sense!" Of course, I hadn't shared anything with him that wasn't immediately interrupted and dismissed. There weren't any details to make sense of yet, because I had not finished a SINGLE sentence. The entire conversation (if you can call it that) was him condescending to me about how much he knew about this business and how busy he was. Then, when I sternly asked if he would let me actually tell him what the problem was, he said "I'm just asking you questions because I need to know. Unless you think you know better!"

I don't pretend to know much about record players, but I do know that if you want to call yourself a professional and offer a service, you need to actually let your potential customers explain what they need fixed. Vince, I don't know if you read these reviews, but if you do: I promise absolutely nobody is upset with you for asking questions. They're upset with you for asking questions, then refusing to let them answer, and THEN getting pissy with them for not giving you the details YOU are clearly preventing them from providing.

I never got to explain that my brother's record player works fine, but the wooden panel on the bottom is coming apart. It's purely a cosmetic issue. I still have no idea if this is something AudioProz can help with, because Vince said he was too busy to deal with me and then hung up.

There are many reviews both on Google and Yelp from people who had the exact same experience as I did. I have no clue how this guy is in business. I cannot speak to his skill, but how can you gain new clients if you won't let them tell you what...

READ IF YOU’RE THINKING OF DOING BUSINESS WOTH AUDIO PROS* It’s been said before on the reviews, Vince is a genius and a savant in this field which comes with eccentricities of their own. Most of the people on here complaining about how he handles business simply cannot handle a brutally honest and to the point kind of person. I’ve worked with Vince for a couple of years before, and he truly just wants to put you with the right equipment or repair your equipment to the right sound you want it to be. THAT is why he goes through lengthy conversations, he actually TAKES THE TIME to make sure he knows what you want so that he can achieve that! You really have to leave everything you ever knew about Audio at the shop door when you come see Vince, guaranteed he knows MOUNTAINS more than you and is just trying to help. He doesn’t play into the immediate gratification of this day and age, and wants to get to the root issue and explain things so that you can become educated. Just LISTEN, and you will learn more than you thought you ever could. I love Vince, Ken and everyone at the shop. They do an amazing job and will always be family. Plus I’d like to mention, if he’s not buying your equipment stop taking it personally- he already has such a vast collection that he really doesn’t need to buy more (if only for parts that are hard to find, etc). Seriously, go in with an open mind and you will be amazed what he can do for you. (Also, some people on here complaining about units still not working when they get home sometimes don’t even know how to work their units. I’ve been witness to units working great in the shop after cleanup and repair, and then we get a call back from someone with the same issue...

When I first contacted Audi Pro I was excited to find a company that appeared passionate about vintage audio equipment and tried to keep it running. But that image quickly changed as I found it more and more difficult to work with the owner to sell my equipment to him at rock bottom prices. You would think that this would be a pretty easy matter to agree on. But that is not what happened. Vince dominates the conversation, has all kinds of evolving rules and processes, and tells you all old equipment needs serious rework (even before he sees it). He confused me with other customers with other circumstances only a few hours after I had been communicating with him. He had a million ways to be unreasonable, suspicious, hard-headed, and egotistical. No matter how honest and polite I was, he became harder and harder to do business with. Anyone who has to keep telling you he is the brains in the business and insisting on how smart he is, but then treats customers like they are unworthy of his time needs a lesson in basic customer business rules. The store is very uninviting, from its broken glass front door and security fences on the windows to the fire trap, overcrowded, dirty interior with barely a two foot path to walk between the piles of equipment. Maybe he started out with a good business strategy based on excellent customer service, but I saw no evidence of that. I saw a person struggling to keep it together, without an ounce of empathy and no interest in his customers. Clearly he is always right, and the customer is always at fault, even when he has completely forgotten email exchanges and phone calls with them or entirely misconstrued their content. I do not recommend dealing with...