SEPHORA — Attraction in Wayne

Back in late September I went and bought my mom Chanel no5. I bought it for her a few years ago and she uses it sparingly so it lasted her a long time. She told me she wanted a new one for her birthday because she was running low. I went and got her one and it’s $175 and you all know this day and age and we all don’t make much money, I’m an FA who makes very little money but I wanted to get her something to make her happy. She was in Jamaica (her first trip in two years) for her birthday I left it on the counter for her. I got a call from my mom saying there was nothing in the bottle I told her to leave it because I had the receipt. I brought it back and tried to explain the situation, I didn’t even want a return just a replacement. I made sure it was in within the 30 days, they called over the manager and the manager was indirectly accusing me of breaking the bottle and pouring it into something else. I told her that. I told her I spent about 200-300 dollars and she said “well it’s actually only $175”. I said “That’s still a lot of money. I don’t make a lot I was just trying to get my mom something nice” At this point I’m upset and even questioning if what my mom told me was true. I’m trying to explain to her my mom opened it and said “wow this looks light” but didn’t think much of it, wondering if I didn’t have the money to buy her the full thing. She got a better look of it the next day and there was nothing in it and the whole back of the bottle was broken, she even looked in the box there was no glass. The manager then told me it was an old box I tried to show her that no it’s not old because I bought it a week ago, and then she started saying that if it broke in transit there would be brown on the bottle. I was trying to explain to her that I honestly don’t know what happened if it broke at the factory because it’s made with robots or if someone broke it and returned it I don’t know I’m not even asking for a refund just a new one. She then insinuated multiple times that I broke it and poured it into a new bottle and used the old packaging. At this point I’m sweating and tearing up because I HATE confrontation. I told her that if that were the case you would see that I have done this multiple times before, I use my beauty insider everytime I buy something, I told her to look up my history I have never not once returned anything whenever I buy something and don’t like it I give it to someone else I never return, so wouldn’t you think you would see that as a red flag in my history’. Finally after 30 minutes going back and forth, me tearing up and embarrassing me infront of everyone into thinking I’m a skilled thief. she finally said “well we usually don’t do this but fine.” It’s not my fault it broke in the factory, why doesn’t Sephora cover that and make people feel like shit for their mistake, and why do you make someone so rude the manager. I know this doesn’t matter much to others or the billion dollar company, but as someone who doesn’t make much money and the embarrassment they made me feel after I have been a loyal customer who never returns and always buys from them, this matters to me. Thank you and I hope your 1 percent is still profiting...

Rude service and typcasting my 14 year old as a theif and an employee saying under her breath about “calling security” for no reason. Today my daughter went into the sephora for a mascara (which was better priced at the Ulta down the street where she ended up going after such a poor experience) She had her backpack with her, as she had practice before visiting the mall. She said she had no offers of help and decided not to get the mascara, put it back, and picked up a lip tint and a Milk toner. She put the products on a shelf and reached into her bag to see if she had 2 gift cards, since she knew her gift card wouldn’t cover it. She realized she didn’t have a second card, put her original card back in her bag and zipped it she while leaving. An employee that never spoke to her followed her as she left and asked her in a very rude, condescending voice “oh so you didn’t buy the tatcha Milk toner” or so, the EXACT name of the product my daughter was holding before, which showed that she was sideeyeing my kid the entire time, spying on even the products in her hand simply because she was a teen girl (their target audience) with a backpack. My daughter says she didn’t buy it and the store owner says with a very rude tone and snarky voice “So show me where you put it”, clearly expecting my daughter to fold over and admit she stole it. My daughter very easily walked her over to the display she left it at, much to the employee’s dismay, and sure enough the products were there, admittedly in the wrong spot, which my daughter apologized for (but putting a product on the wrong shelf is not a crime) the employee was baffled that she actually knew were the product was and whispered something about “call mall security” on her way out (I assume she said “I was going to call mall sercurity” or “call mall sercurity” to tell them she was mistaken, which would just show how she over reacted and called mall sercurity to begin with without even knowing if my daughter stole anything). My daughter the. went to Ulta, which is a minute away, and had a much better experience where she was not porfiled for simply being a teen. I don’t know why the employee was so quick to call out my daughter, to embarrass her and possibly call security without seeing if the products she “stole” were even gone, perhaps they get a bonus for catching thieves. My daughter let me in on the experience and I’ve decided to stop shopping there, since my teen daughter is clearly not welcomed. My daughter advidly goes to the mall by herself and with friends and has been in the store before, but i hope she won’t return. Overall, don’t shop with a purse or bag there, because OBVIOUSLY you must be piling pounds of their overpriced garbage in it, and if you are a teenage girl (their demographic with celebrities and youtube makeup lines their) don’t go there because you very so clearly do not belong their...

I've been in this store numerous times, as well as other locations. This is the only location where I can walk around for at least 20 min and NO ONE even says hi to me. In fact, on several occasions, today certainly, I've even had people look me right in the eye and not say anything, just walk on by. I guess I don't have enough color on me, and in a couple cases, I'm the wrong sex/gender (same thing btw). Originally I just went in to pick up an online order. While there, despite the rudeness of employees, I decided to shop b/c I needed other stuff. Well, there was some sort of "incident" and we were all moved to the back room. After about 20 minutes we were able to leave, and I paid for the stuff I had in my hand. I could have put a couple things in my pocket and no one would have known, and you know what? In hind sight I should have. After I paid, I went to pick up my order (the girl checking me out told me pickups are upfront), the guy in way too much makeup and nails (are you kidding me?!?) told me everyone has to leave and they're not letting anyone shop or anything. So, I can't get the stuff I already paid for, but it's ok to charge me more money????!! Are you f'n kidding me?! I am so done with this location. I work in this mall, and I will go to Riverside (where they bend over backwards to help me) or just order online...