Anytime Fitness — Attraction in West Chicago Township

I've been a member of this gym for a while and it's been fine. By far the most crowded of any of the locations, I only have it as my home gym because the location is so convenient. I do like being able to access any of the other franchises when I can. It's usually clean enough but has gone through periods where that isn't the case. It could have better maintained machines or a better distribution thereof in my opinion. At one point both the stairmasters were broken with no ETA on repairs and eventually they were replaced with machines that are more annoying to use (in my experience the emergency stop button is very easy to accidentally hit with your knee). In fact, while I'm average height (5'7") a lot of the macines feel like they're designed for taller people (men?), but that may be an issue with gym equipment in general. Often I have to change my workout plan because there's too many people waiting for the equipment I wanted to use, but there's almost always something I can find to do.

However, be warned if you want to make this your home gym. My main issue is with their third party billing service which you have to go through if you need to freeze and unfreeze your account, like I tried to do when I had surgery. You cannot simply talk to the front desk workers or email a gym employee. Instead you must email a third-party which seems to be staffed by AI or people who don't know much English. I clearly stated the day I wanted the freeze to begin; they started it two days later so I was charged for an extra billing cycle while I was in the hospital. I clearly stated the number of weeks I wanted the freeze to last; they froze it for twice that. It's even been a nightmare trying to unfreeze "early", to the point where I'm just making do at home rather than continue to deal with it. Honestly that's made me realize I don't need this overcrowded gym that badly and have begun looking into...

The gym is tiny, but clean, and relatively well equipped for the size. The membership fees are also very competitive compared to nearby gyms. However, I would strongly recommend anyone who is thinking about joining to avoid signing up for any contract or recurring payment. I am moving out of town in September, and my contract was set to expire in August. I initially contacted the gym owner to let them know I did not want to renew, they said it shouldn't be a problem and asked me to contact ABC Financial. Unfortunately, ABC Financial appears to be run entirely by Indian call center workers and emails set to auto reply. I have tried calling a few times, and been yelled at, ignored, disconnected, and the last time I tried to call and ask for a manager they told me no and hung up on me. I have tried sending emails which were either ignored, or just contained stock replies that I could only cancel my membership due to a very limited set of documented medical or personal reasons. As suggested in the stock emails, I tried sending mailed notices asking not to renew my membership. These were also ignored. I was only able to garner a response after sending a certified letter. However, even after all of this trouble, they are still refusing to stop my auto-renewal as stipulated in my contract. For some inexplicable reason, they claim I need to make additional payments through the end of the year. I sent them a copy of my contract which clearly states my contract ends in August and asked for an explanation. Unsurprisingly, my additional emails and calls have been ignored. I apologize for the rant, but months of frustration, frequent calls, emails and letters are not worth the reduced gym membership fees. I would gladly go back to paying double the price at the Chicago Athletic Clubs to avoid this Kafkaesque nightmare of a...

Was a member for a couple of years and generally had a good experience. Convenient location, nice employees, open 24hrs, most of their machines worked, and was only really packed during lunch and after work hours.

Their third-party billing(which I know is normal for gyms), cleanliness, size, ads, and lack of transparency with pricing is the reason I gave up my membership. They bill you every two weeks(I was paying $27.50 or $55/month) instead of monthly for some reason and you have to call or email a different company to cancel the membership but they were so quick to collect my money to start. My schedule changed towards the end of my membership and I didn’t have the patience to go during peak hours and wait for equipment longer than actually working out.

I had only ever seen someone cleaning during the busy times instead of before and after which meant trash cans were full and no more paper towels if you were there during “off hours”, and it smelled strongly of industrial sanitizer/cleaner if you were working out during this time frame- not the end of the world but so easy to plan for and remedy with the data they have access to.

Lastly, AF(the company) emailed me a 40% off membership ad to rejoin and I called to ask about the rates and they are charging more than they were previously. They said it would be $80 to re-enroll, i would get 2 months free but the cost would be $60/ month if I signed up for a year…So before I paid $660 for a year and now they want me to pay $680(including the enrollment fee) for a year? …And they want to tell me it’s 40% off? The ad(included a screenshot) also says in bold, “last chance to save over $400”, a strange approach to try and get past members to come back by...