PLEASE READ: Terrible. Absolutely terrible. VA once again shows us why they continue to get bashed on their service and lack of professionalism as well as timely communication. I called on Sept 17 to have a paper check (disability) sent just this one time because my Chase account was restricted by the bank meaning no money in or out. It had been like this for a week or so before I decided to call and avoid having the direct deposit sent because I knew chase wouldnt accept it and it would take forever to get that reversed and a check sent. Well of course, two separate 45 min phone calls, the agents on the phone did nothing that I asked them too. I called on 9/17 to update my address and have the check sent via mail. But come to find out on 10/2 I called the VA again to ensure the check was sent. Low and behold, my address wasnt even updated and my disability attempted to direct deposit because whatever 2 agents I spoke to failed to do their job correctly and couldn't even do the simplest of tasks and updating my address in the very least. So the Va tells me I have to wait for Chase to send it back blah blah blah. I drive up to the Regional office an hour away on 10/3. I waited 20 mins to be seen, not bad. The lady I spoke with was short the entire time and offered no solution as to how to fix this or speed the process up. Its only fair that since the VA put me in this situation they should get me out. Haha, wrong. I gave her the exact date and times and even the length of the phone calls I made to the 2 agents about updating my info hoping they would look into the recorded calls so they can see BOTH agents didnt do the one thing I called for. Naturally, they didnt care at all. I even went as far as to have her supervisor join the conversation to see what she could do. She also informs me there is absolutely nothing that anyone can do to speed this up or even have Finance department look into it because Chase has to send the money back because VA system showed Chase still has it. No help, no attempt at anything. I call chase the following Monday to ask about the money that VA claims they have still. Chase tells me, the VA attempted a direct deposit on the 10/1 and it was rejected and sent back immediately. So, very wise of them, the VA sends it again on 10/2 and chase does the same thing. So I call the VA and tell the call center agent this info and right away he offers to have some sort of "tracer" form sent up to the finance department so they can look into the situation and get it taken care of it and have a check sent out once they see chase returned it. VA system was still showing Chase had the money of course. My issue is, why was this call center agent the ONLY one to offer to have this form sent up and have Finance look into it??? I called MULTIPLE times during this fiasco and NOT ONCE did ANYONE offer or even inform me of this form??? WHY?!?! UNACCEPTABLE IN SO MANY WAYS. The position this has put me in is not a fun one and VA truly did not do anything about it until I became a nuisance to them and called daily and had to be rude about the situation. This is not okay and it's not a surprise why no one enjoys dealing with the VA.