Xfinity Store by Comcast — Attraction in West Hartford

In November 2024 I became a new Xfinity customer for both internet and mobile for 1 line and 1 at-home wifi box. Xfinity opened 2 lines on my account and after multiple fraudulent charges and transactions of over $1,000 I had no other choice but to leave this service company for another and file a complaint with the Federal Communications Commission in Washington, D.C. to obtain any successful communication or assistance with this company.

Xfinity customer service is absolutely the most unprofessional, unhelpful and unacceptable resource for any type of business or customer assistance. To ANYONE needing customer service assistance or ANY KIND you NEED to file a complaint with the FCC to speak to an individual within the United States and to even facilitate a conversation that is successful and helpful with Xfinity.

Due to not being able to obtain any successful assistance over the phone with Xfinity’s customer service for both services over several times and spanning over 5 months, I had to go in person to this Xfinity store over a dozen times. The team at this store “could not help with my case and does not discuss billing” so I had to use the 2 virtual agents that when they asked the staff at this store to assist for anything, the staff was unable to assist.

Finally in March 2025, I went to this store and asked to speak with management to help me contact Xfinity leadership regarding my case. Josue Rivera is the manager of this Xfinity Store whom I also reported to the FCC because he made both his staff and me wait over 45 mins in his store and 3 attempts from his staff for him to come out to the front desk of the store, to help me. To which he presented with a frustrated approach and was not only unprofessional but his way of helping was to “provide me with an Xfinity customer service number” that I stated was why I was here because I was not obtaining help and he forced me to outright buy my device as the “only way to cancel my service with Xfinity” which was not only unethical but was fraud—considering the plan and promotion I was a part of legally documented stated otherwise.

On April 14, 2024 my case that started in Jan 2024 with Xfinity and the FCC, finally closed and Xfinity paid me back $1,200+ dollars for every inaccurate charge, Rivera’s account of having me outright buy my phone and the 2 device line fees etc. when there should have only been one.

The reason I am posting this review is to HELP anyone ever having any customer service issues with this company—the only way to obtain communication that is successful in any form or matter with Xfinity services is to contact the FCC.

Once my case with Xfinity was filed, Comcast was held responsible for assisting me. In the end, I am extremely thankful for the service and assistance at the leadership level for this company whom truly helped obtain my money back and explaining everything in a professional and appropriate manner. Which I am very...

Xfinity is trying to scam people into forcing them into purchasing their phones It is unreal!!!!! I move in the area where Xfinity is one of my options I chose for internet services because my existing provider doesn't cover this area, while on the end of the call the Xfinity customer rep offers Mobile services with better pricing and all I needed was one of their sims cards to get started with their services and that my device was COMPATIBLE on a recorded line, after giving the lady my IMEI number and she stated my phone was COMPATIBLE and she would send the sim card out to only find out it was to get me in this store asking for help to get my sim activated due to the device not being COMPATIBLE to down load the app for their services....sat in the store with my autism child while he's losing his patience just to be brushed off by Angel to his large manager for her to brush me back to Angel to tell me that I need to purchase a new phone, So I got upset and Angel couldn't understand my frustration but added more frustration to the situation while retrieving his large manager for her to complain to me how she sat with me for 40 minutes trying to help and now you must be scammed into either financing a new phone or buying one because my device was not compatible. Smh you damn right someone is going to be upset if I just explained how I need the phone importantly to handle my affairs and now I am left with no services, no phone, no communication to get my son his rides to therapy's. Yes, I will curse and get loud for those exact reasons. Unreal!!!!!!!!!

Visit Consumer Complaint Center at consumercomplaints.fcc.gov to file a complaint or tell us your story.Complaints can be filed online at fcc.gov/complaints. Filing online is the quickest and most effective way to file a complaint.

Other options for filing a complaint with the FCC include:

Phone: 1-888-CALL-FCC (1-888-225-5322); ASL Video Call: 1-844-432-2275 Mail (please include your name, address, contact information and as much detail about your complaint as possible): Federal Communications Commission Consumer and Governmental Affairs Bureau Consumer Inquiries and Complaints Division 45 L Street...

I would give no stars if I could an employee at this store name Jay I was told was very disrespectful to an African American elderly lady in the store today. He was speaking with two men before her he showed them privacy while discussing there account i was sitting across from them me and my daughter we could not hear what he was saying to them he leaned in when talking no head bobbing or hand moving. If they have cameras you would see the while thing that took place. He was demanding payment from her before he could give her and estimate of what she needed to pay to restore her account. He stated you owe from October 2024 104 you need to pay before discussing anything. This is an elderly lady she stated she was told by someone she spoke with on the phone she could restore that package when I asked her. He stated she can't get that one and he can't tell her how much it will cost her to restore if so he was very nasty about it loud moving his head back and forth. If he felt he did nothing wrong why was he discussing someone else account with use. He stated she can go to someone else he didn't care he wasn't giving her service. I asked for a supervisor to get someone else to service her because he had no respect. I give a good review for the person who serviced me very respectful talked in a low tone to keep my account information between us. I ask to make an official complaint against this young man I was told a ticket would be put in and I would hear from someone soon. I really hope so because know one deserve to be treated that way. He continues to mumble under his breath while the supervisor was present the supervisor never asked him to walk away he went back and forth with me and my daughter about his behavior he offered no apology or showed any change in his behavior in front of his supervisor he even at one point told her to leave the lady mainly stood confused she didn't seem to understand what was happening to her that made it even more sad he would take advantage of her like that. I will up date this once I hear back from someone or if I don't I will follow up on this...