HomeGoods — Attraction in West Melbourne

Normally, I love the store, but Today I came in here and of course, I’m always in here purchasing some items cause you can’t come into HomeGoods and not buy something. I was busy on a work call when I was checking out but apologized to the cashier (Winsome) for Being on my phone because I always feel like it’s rude. But if I apologize beforehand, maybe she would understand it wasn’t something I had control over hanging up on. However, I could not wait any longer in the store, and needed to get going, so I proceeded to continue with my work call, but I was very attentive with the cashier where I could interrupt in my call. I even told her she didn’t have to wrap my fragile item I had, and I would put it in some rugs I bought. You think she would appreciate that… since it was one less thing she had to do. I brought my credit card out to get ready to proceed to pay, and she literally glared at me and said… no don’t to pay yet. Which is fine, I was just preparing so I don’t hold up the line. AnyWho Not a big deal, Then as shes bagging up the remainder of my items she decides to start talking crud about me to her cashier friend right next to her…thinking because I was on the call, I wouldn’t hear, I could tell she was talking about me so I decided to tell whoever was on the phone. I was speaking with to give me a moment And they both looked up at me and stop talking. Seriously, I apologized when I first walked up and she’s still going to be sour about me being on the phone, I was literally on the phone and still assisting her putting things in the bag, and she wants to be rude. People like her don’t belong in retail if they’re gonna get mad at people so easily. Sorry, I couldn’t end my conversation…. And I’m sorry it bothered you so much Winsome. Hopefully you have a better day and no one else has to see your nasty looks and you mumbling under...

This Homegoods used to be a good one. I used to have a nice experience while shopping there. It’s sad to see Homegoods stores decline this much. They are really lowering their standard when hiring new staff. Good customer service in America is OVER!! Specially in Florida… Most of the staff at the registers (on a busy sale weekend!) had their faces glued to their phones most of the time, and when not looking down at the screens, they were chatting and making jokes with each other, even in front of customers while checking out!! They really don’t care. There was this one girl being specially rude and careless (i didn’t even bother asking for her name or employee number bc I knew management wasn’t gonna do anything, and second, i try no to be that type of customer, but man… !) She didn’t even bother to try and help me with a return because was too much work for her to actually DO her job and check the receipt for the item I was trying to return and then process the refund. She was texting on her phone ALL the time while I was checking out, not to mention how rude, passive aggressive and insensitive she was... I really wanted to ask if she suffered from bipolar disorder because, one minute she was looking at me seriously annoyed, and as soon as she’d look away and get back chatting with her pals her demeanor completely changed. With customer service and staff like this is better for Homegoods to invest in self checkout machines like most of the stores right now. I hate to say it, but if they don’t raise their standards back up again and train their staff better they are gonna keep getting more and more backlash like this. I’m not shopping in there again....

Went to homegoods today 08/16 around 5PM and the person at the register named “Kathie” was extremely rude. I was paying with an E-giftcard and she asked me if I can make the barcode any bigger, I tried to tell her that I can’t and and that Marshall’s didn’t have an issue scanning it and she asked me again in an extremely rude way if I can make it bigger . I gave her my phone and she looked so surprised that she was able to scan it (I’ve been trying to tell her the whole time) then she put my phone on the table so loud. I know it was busy that time and there were only 2 cash registers opened but that’s not an excuse to have a bad attitude towards a customer. I always Have positive experience at this homegoods, its always clean, friendly staff. But was really disappointed today. If she does not like her job or working with customers, then she should find a different job. Train your employees to be better. Treat other how they want...