Planet Smoothie — Restaurant in West Melbourne

10/22/22..Every time I drive here I have a great experience.Today was a bit diffrent.I came in a proceeded to tell the lady at the counter which smoothie that I like etc..As I was doing this I'm chatting and I stick my card in machine.I notice a Caucasian man and a young boy walks in..Long story short I left my card in the machine and walk out Instead of this crook informing me when he walks out that I had left my card.He actually uses my card to pay for his smoothie and his son's. Smh..My transaction was at 343pm his cam in right at 345pm..I was literally in the parking lot once I realized an unauthorized trans had come through so I went back in to inform staff They were able to confirm that it was the Caucasian me with child about 8 or 9..It's sad that this world is so heartless.With no morales.I literally found a debit card about 3 weeks ago I found the women and returned it.Im blessed..there are so many wicked evil people but,you will anwser for that. God saw you.The staff were supportive and I do thank you They have him on camera but thats all...Please be mindful of leaving your cards behind I think a sign would help others remember ..Staff stated people leave their cards all the time and she pulled out a stack of cards..I just couldn't believe that crook did this Had I came back sooner I would have confronted and called police but he had just left..be careful...

I want to sincerely thank the team at Planet Smoothie (PSM19064) at 225 Palm Bay Road, #189, West Melbourne, for a truly exceptional experience that reflects the highest standards of professionalism and honesty.

During a recent visit, my wife accidentally left her cell phone behind, along with her university ID and credit card inside the phone case. We only realized it after returning to our apartment, and I immediately called the store. Amanda answered the phone promptly and kindly informed us that we could pick it up.

Sure enough, both Amanda and Guy had taken the initiative to secure the phone and its contents. Their honesty, professionalism, and calm handling of the situation turned what could have been a stressful experience into a memorable and positive one.

Employees like Amanda and Guy are true assets to Planet Smoothie. Their integrity and customer-first mindset don’t just reflect well on them—they bring real prestige to the brand and the location. I was so impressed by the way they handled this that I’m now using the experience as a case study in the marketing management classes I teach, highlighting the value of genuine customer care and ethical conduct in business.

This Planet Smoothie location has definitely earned our trust and loyalty. Thank you, Amanda and Guy, for going above and...

Definitely not the friendliest place. I came in to get a smoothie with my husband and the minute we walked in the door the associate did not greet. He was looking down at the register doing something and as he finished he said when ever your ready let me know. I told him what my husband and I wanted and he proceeded to make it. After he rang us up, he gave my husband the receipt to sign and as my husband was signing he told the associate the pen was not working and the associate told my husband that why he gave him a pad to put the receipt on to write( maybe he should have said that in the beginning, instead of assuming we would know) as he was signing it the ink was very faint and he told the associate again and the associate took the pen and wrote on his hand saying it works with an attitude. We wanted to say something but, we didn’t want to embarrass him in front of the other customers. So this is what it resulted to writing a review. We were in there about 450pm to 5ish on May 27, 2019. The associate working was a male wearing glasses, mid heavy set Hispanic. This associate should not be working in a place that has to deal with customers with that attitude. He should learn some customer etiquette if he wants to continue working in a place that deals with...