LongHorn Steakhouse — Restaurant in West Melbourne

We went in right at the start of dinner hour at 4:00 on a Thursday evening. We were seated promptly, the only not really complaint was that it did take a while to get a server to come to the table for the orders... There seem to be a little confusion about who our actual server were but for the most part the two that we had really did a good job... especially Mark who was right at our table when we sat down seeing if he could get his drink gave me a great recommendation on the parmesan crusted spinach dip and was very personable. Our second server I can't tell you her name because she never told us but she did a good job she got us our food out and served, but we did wait longer than I thought necessary for our check. We were about ready to flag her down when she did finally bring it by. I knew I was going to do the spinach dip so I didn't order a big meal. I got a loaded baked potato and a house salad with ranch. The main complaint with the salad was way too much dressing on it and it came with the dressing on it already. I need to remember next time to ask for the dressing on the side. The baked potato was cooked perfectly and was hot and fluffy interior but short on toppings. Once I really started digging into potato I had a lot of potato that didn't have any butter or anything on it. The parmesan crusted spinach dip was fabulous!! I know this is a seasonal appetizer but I hope longhorn brings us back as permanent. I would go in just to eat some of this spinach dip, It was so good!! highly recommended!!! My husband got the parmesan crusted chicken which was fabulous as always, I really think this is the best item on their menu. He got broccoli and a Caesar salad for his sides which he said were both good. He drank is strawberry lemonade which was refilled promptly once empty and I got the house margarita which was okay but didn't have like didn't have much flavor to it. The complimentary bread was really good but the bottom was definitely a little tough like you were sawing through it to get it but it was very good as usual. Overall it was a really nice unexpected dinner out for me and my husband. We enjoyed the food, the restaurant was not too full, and definitely not noisy like you run into at Texas Roadhouse for instance. It was nice to have just a normal conversation not feel like we had to yell at each other! If you're in the Hammock Landings area, I would certainly recommend stopping in at Longhorn for afternoon lunch...they have some really good specials. They also offer order ahead and take out which we have done before and I've never had any complaints with how they packaged our order or having them...

😔 Saddens me to leave a review like this but this was our experience.

6:30 - Order went in 7:00 - Order supposed to be ready "Checked in" 7:25 - Waited outside for 25 minutes nobody came out to alert us of a delay. Although a few minutes prior someone did bring food out to the car next to us. We observed another car pull off without their food. This Prompted us to call.

We asked if our order was ready? What was the delay?

Longhorn employee - Sounded flustered states we are doing the best we can and that half the restaurant is affected. Then said let me check on your order. Returns to the phone and stated your order is packaged and we are only waiting on a Potato it will take another 5-10 minutes or so.

We stated while our $80 main courses sit for 5-10+ minutes for One potato? Just please bring our food out if it is ready we are ok without the potato.

Longhorn employee - Puts us on hold, comes back and says it will take 5-10+ minutes for a takeout specialist to void the potato anyway.

We asked to speak to a manager.

Longhorn employee - Okay Sounds good.

We felt the person was being dishonest who would let main courses sit for 10 minutes for a side dish?

We left without our food like others before us.

Was the food ever ready? Was it really packaged? Do they really let main courses sit for that long for a simple item? Tune in next week, same Bat time same Bat Channel..

❤️ Please do better, at least notify the patrons at the takeout spots there is a delay. Patrons inside =...

I am here to complain about your management named Danny I will be calling corporate to explained but I was there w my family and we love longhorn I went in and said how many and especially only asked if a waitress was working the hostess ask me did u want to have her be your waitress I said if she is not busy is fine we waited , then I come to find out that this so call manager! Was very rude to the waitress I want to say no name screams at her for no reason and made us wait xtra because he was mad at her and because we knew her we been customers for years! What management treat theirs employees that way like if they aren't anything I not only hear that this only happen to the one we know we hear he has previous issues ! W a few and treats them very poor , what is the problem w us asking for a waitress we are the ones paying! Why made us wait longer he is very unprofessional and needs to not be NO. MANAGER!i will be talking to cooperate as well.? u treat people how u wanna be treated! Just because waitress is young u don't treat people that way! I am a mother and if my daughter gets treated that way definitely I will not tolerated it and call cooperate this has let me to not understand why they will have people like this working there! Longhorn can do better before loosing more business! Kindness goes a long way! So do something before it gets worst! If is not for the employees it can't be...