Northeast Appliance Repair LLC — Attraction in West Monroe

UPDATE: * Wow. Just wow. Yes, the owner and my husband spoke, and we genuinely appreciated the small refund. We weren’t expecting it, and I actually waited until the money hit our account to remove the negative review because I thought it was the right thing to do. But then I saw that smug, condescending response—and that’s what lit the fire.

Thanks for that, Bambi. No, I wasn't hoping for a tea party or a new best friend—I was expecting basic professionalism. A simple "Hi, how can I help you today?" or, God forbid, a smile. Instead, I was made to feel so uncomfortable in my own home that I left just to let the guy work.

He stared at me like I was an idiot, ignored my questions, and gave off the kind of energy that makes you double-check your locks. I even called my husband mid-visit and said, “I let the dogs out, just in case this guy starts wandering the house.” That's how uneasy I felt.

And the best part? He clearly didn’t know what he was doing. He had to call for backup half the time.

Bambi, if you’re going to work with the public, learn how to act like a professional.vYou didn’t just mishandle the situation—you made it significantly worse. The review was about to be taken down. But then you had to add that little jab like some passive-aggressive victory lap?

Congratulations. You’ve guaranteed I’ll be warning everyone I can about how you and your techs treat people. You turned a resolved issue into a permanent reputation problem.

Thank you.

The absolute WORST experience! Our washer went out, and we called these guys because of their great reviews. Big mistake. • Unprofessional Technician: Jason, the tech, was flat-out strange. He lacked basic social skills, didn’t communicate what was going on, and seemed unqualified. I felt uneasy enough that I asked my husband to come home and deal with him. • Guesswork Repairs: He had to call someone else just to figure out the issue, and they guessed it might be the control panel. A week later, the part came in—only for him to fail at installing it and then decide it was another part instead. So we waited another week. • Scheduling Nightmare: Today was supposed to finally be the fix. You’d think after two failed visits, we’d be a priority. Nope. They gave us a vague “8 AM to 5 PM” window. My husband works 45 minutes away and already rearranged his schedule twice for them. When he told them it would take him 45 minutes to get home, they canceled us again and said they’d come another day instead!

This entire process has been insane—poor communication, terrible scheduling, and zero customer service. At this point, I highly recommend avoiding this company altogether. Save yourself the headache: either call someone else or just buy a new appliance. Working with these people is...

I am giving three stars because I can't give two and a half. My experience has been extremely frustrating and disappointing. I bought a Maytag washer right around the covid time and it worked for the first 3 months then the discharge pump motor went out. We call them to have this unit service and was told it was still under a manufacturer's warranty and they could not do anything about it until a manufacturer's warranty ran out. I ended up having to buy a pump motor for $249 to make a brand new washer serviceable again. Extremely frustrating and zero help with the warranty part. If you need to order a part and pay for it you will have no problem at all but when it comes to having warranty work done the rating I would give would be a one. It's just your average appliance store nothing special and don't expect anyone to jump through hoops to get your washer working again. Being able to service what I sell is extremely important to me. I own a plumbing service and repair business and I try to make it a priority to stand behind what I sell and the services I provide.

Yes I understand the warranty process well and we did reach out and was told that no one could come and work on it related to covid-19. I'm sure it was just the timing but again it was extremely frustrating. The young man named Walker that I dealt with was extremely helpful and polite. I just didn't expect to have to pay $249 for a part to make a washer work that broke only after having it 3 months. Expensive lesson...

Rude and Extremely high prices! Get online and investigate what the issue is and call the parts house in Monroe on Louisville Ave before paying these people. They are robbing people! Wanted 300-400.00 to replace a part that was 17.00 and took 5 mins to replace.. super easy. UPDATE: As you can see by the response of the "owner" these people are rude and apparently do not like any type of criticism. Yes I fixed my own dryer because I'm not stupid enough to give you crooked people a 300% mark up. 125.00 to go not even a mile up the road and the rude lady did in fact tell me it would be between 300-400.00, maybe you should record your calls to prevent your staff from lying. You can go right ahead and "review" me. Your opinion of me is not of any concern to me and if you can't tell, I'm not the only person saying you and staff are rude. Maybe if you talk to someone with a little respect you might have gained a customer. People are struggling right now and for you to charge 300.00-400.00 for part that only cost 17.00 is absolutely ridiculous. God only knows the elderly and low income people you screw over daily. If the first point of contact with your company is rude from the start why would anyone want to give you thier money for any type of service? Would you pay someone who's being rude to you all because you're asking a question. I think not.... And as you can see, there are several other reviews regarding the rudeness within your business. Take note of the...