Staples — Attraction in Westlake Village

I came here a few weeks ago to have some prints made as gifts. I walked over to the print and copy dept. where the employee there was legit staring at the wall out of boredom. He was super friendly and asked what I needed. I told him I needed some 13x19’s printed and he told me I could pick them up tomorrow, kinda strange because usually they’re done within an hour or two. I did this every year at the old staples in Newbury Park before it closed this year. So I told him I needed 20 printed and he said “oh I thought you only needed 1, that’s actually going to take about 3-5 days.” First of all 1 day to print ONE 13x19”?! I told him that can’t be right and he said “we’re actually super busy, we have so many orders!” After I just walked over to him sitting doing absolutely nothing, wasn’t even working on a computer, just staring into space with non of the printers printing anything. Either he was just lazy and didn’t want to do his job or didn’t know how to use the printers which is unacceptable considering his position was in the print department. I highly DO NOT recommend getting anything printed there. I then drove to the staples in Camarillo and got 20 photos...

Went in the store to buy a laser printer. 3 different associates warned me that the toner cartridge that comes with the unit will only print 10 pages and I needed to buy a $50 toner cartridge in order to print the 30 pages I needed that night. I found it hard to believe that the starter cartridge would only print so few pages so I ignored them and took the unit home. After researching the printer I bought it turns out that the starter cartridge will print about 600 sheets. Clearly the 3 associates who tried to hard sell me are either ignorant of the products in the store or are interested in making a sale. My guess is that it is option 2. I will not be back to this store. UPDATE 2-19-18 Toner cartridge that came with the printer is till going strong! Thanks Staples Up-Sale Crew!!!! Update 5-21-18... Original toner cartridge still going.... remember to ignore their upsale!!! Update 7-12-18.... Like the Energizer Bunny, this toner cartridge just keeps going.... IF I do eventually need another cartridge, I am sure Amazon will love to have my business Update 12-20-23….. finally had to buy...

I had a specific mission on my last trip to Staples: buy ink cartridges for my HP Laser Jet Pro MFP M281fdw. Armed only with the product number, I nearly swooned in the cartridge aisle, seeing rows of shelves filled with HP cartridges. I looked around the store, found the first employee I could see (lucky me, it was the manager on duty at 4:16 p.m. on 12/30). I explained my dilemma, and he instantly fed my product number into a handy gadget. Bingo! He directed me to the correct ink cartridges. Then the cashier (transaction number 2248 at store 798 on the date above) asked me if I were aware of the special they were having on ink. He helped me find it on my Staples app--which I conveniently had downloaded--and walked me through I need to know to claim my rewards. Awesome! Both employees ensured that I had a very successful...