Plato's Closet Westminster — Attraction in Westminster

Love the whole pocket-and-planet-friendly idea of Plato’s Closet and have enjoyed shopping here for years. Hadn’t been in a while, visited the Littleton location Friday and spent several hours trying on clothes and decided to buy 40 items for the convenience of deciding which to keep from home. I communicated my plan and was told that the return policy was within 7 days, with receipt and tags to any store, but that not all stores may take all returns.

The following Wednesday I brought 25 items with receipt and tags for return to Westminster location. Cashiers and owner stressed how much of a surprise and inconvenience it was to process a 25 item return from a different store. There wasn’t a line of other customers and I offered help to make the return easier but it was reiterated to me several times that I was returning a large amount. While I shopped around the store owner came up and questioned me for an explanation of the size of the return. She urged me to try on any clothes at the store, repeating that she had never seen a return of this size. I was able to hear employees discussing the return and the store owner loudly talking about the size of my return to someone behind the walls. I uncomfortably decided not to try or buy anything and returned to the front desk to check on the return. The owner came up to the cashier while I was with her to demand and ensure that the return was thoroughly processed in a specific way, prolonging the ordeal. I expressed to the cashier my discomfort and that if it had been too big of a deal they could tell me to take the clothes to the other store. She acknowledged this politely, finished the process and I left.

If it’s as much of an inconvenience as was emphasized, this could be communicated as a policy, rather than in a patronizing way by employees and store owner that would leave customers feeling uncomfortable, ashamed or in the wrong.

Appreciate employees that helped me by answering questions and working through...

I'm done shopping and selling at this particular Plato's location. Manager and employees are inattentive and dismissive every time I go in to shop. You stand there forever waiting for a dressing room and you're only allowed to bring 6 items in so you constantly go back and forth about trying stuff on. Everything they stock is either SHEIN/fast fashion they're selling for retail value or way too much while knowing full well the seller probably receives $20 for a full basket of clothes. Or it's Free People and still expensive considering it's used clothing.

The straw that broke the camel's back for me was trying to sell a brand new Lulu's jumpsuit with the tags still on it and twice-worn Levi jeans, and having those denied because they were "only taking distressed styles", meaning they didn't want the jeans because they didn't have holes in them (which is the funniest thing I've heard while selling clothes. They didn't want them because they DIDN'T have holes??). And would not accept the jumper because "they didn't sell well" when they literally had one for sale in the window.

Their racks are packed with poorly made and unattractive clothes so it's not a surprise to me they don't have any room to take stuff and that they're not selling anything either. My impression is that the staff is particular based on what they would personally buy and style, not what makes any sort of sense for a larger demographic I.e. selling jeans that don't have holes in them so they actually last.

There aren't deals or great finds here, it's all filler wardrobe that's disappointing, and it's a pain to try and sell clothes as an attempt to help out someone who's looking for quality items at a reduced cost. I'm tired of going in there the last five or six times hoping things will change when they just get...

Former Plato’s and employee here. I am not a fan of this location and after reading some reviews I see I am not the only one. I dont enjoy leaving poor reviews for any company but I do think customer feedback is important, though it seems this particular owner doesn’t care much. Most of the employees I’ve interacted with at this location are supremely lackluster, which comes off as unfriendly or they just hate being there - either way, not a good look for the store. A lot of what they buy I personally dont find stylish at all, though I have found a few decent things here and there. My selling experience there was the final strike on this location. I brought in two full bags of pretty decent and/or high quality stuff and was shocked when I came back and they wanted 2 items for $8 bucks. That in itself feels like a waste of time and energy but then to have to stand there in line forever while there are several employees doing stuff in the area behind the registers. At the Plato’s I worked at, we would all drop what we were doing to get customers checked out quick and efficiently. Nobody, and I mean nobody enjoys standing in line for a long time, but then to be so disappointed with your buy once you get there? No thanks. Hire more employees if everyone working is assigned to different things behind the counter.

Plato’s in general needs to overhaul their processes, policies and payments. Almost every Plato’s I’ve been to has terrible reviews … you would think they would do something to appeal to...