Players Fun Zone — Attraction in Westminster

I'm a resident of a nearby town. I traveled 1.5 hours to Westminster on a Thursday, arriving at Fun Zone around 5:30 pm. The commute was an additional 30 mins because the roads were slippery from the rain. When I arrived, the facility was empty appearing to be closed as there were no patrons there at all (they open at 4pm). The facility doors were open but there were no staff at the check in counter. At the check in counter, I projected "helloooo" toward the back to attempt to get help. A voiced yelled back, "yeah how can I help you" but no one came out to greet us. I responded back saying "hi, can I get some help, we would like to do some activities". A male in his late 20's/early 30's came out and said that the facility was closed for maintenance work. He said that he updated the website a few hours earlier that same day. Since I had just traveled 1.5 hours in the rain to get there I was disappointed and frustrated that the facility was randomly closed that day. The male in his late 20's/ early 30's said that he was the owner and that it was my fault that I traveled there because he updated the website about 4 hours prior. He said, he thought it was a good day to close because he figured it would be empty. This was my first time going to Fun Zone, I thought it was a professional establishment such as roller-skating rink, a bowling alley, or Chuck E Cheese. I did not know it was an establishment run by a frat bro who makes his own hours and changes things as he goes. I checked the site several times in the weeks leading to the day that I went and the hours looked pretty consistent. Apparently, those hours are subject to change at any time. I recommend calling before you go and asking specifically if they are open and what activities are open for the day. The supposed owner was very rude in my opinion because he got really loud and aggressive and blamed me for coming in because he randomly changed the site a few hours prior. One last note, I called that same day prior to my travel to inquire about food options at the facility. The same male answered the phone and answered my questions at that time. If the facility was actually closed, he could have mentioned that at that time. This place was very unprofessional, the staff/owner had a very rude and entitled attitude and I believe that he was being racist toward myself and the children who came with me. I would not recommend this place to anyone, especially if you are a person who likes to feel valued and respected where you spend your money. Apparently, some parts of the facility were open because a group of teenagers went in with bats as I...

March 26, 2022, Player's Fun Zone hosted my daughter's 7th birthday party for approximately 25 kids. We had an absolutely fantastic and easy experience. It was a ideal as a parent looking to hold a kid's party at a "party place". Upon our arrival, Sarah (party manager) greeted us at the door and was well prepared, organized, friendly and capable. She explained the flow of the day and helped us set up our room. Joe (manager/partial owner) introduced himself to us and it was obvious that he was also organized, committed, and took great pride to our party running smoothly. PFZ is very clear and concise to what is included in it's party package. Though Joe, was reading the room, and it was obvious that the kid's enjoyment came 1st. He made the facilities available at the time, available to the kids so they could continue having a great time. My greater family was also impressed how actually great the pizza was. The pizzas came out on time fresh, hot, and super cheesy. No joke, not your average party pizza. The kids had a super time, and many of the parent's in our group asked us if they could have a "copy party". All of the rides, game, and facilities were clean and in excellent working order, nothing was broken/out-of order. Ultimately we experienced the care and pride in this facility. Highly recommended, you wont be...

I recently visited Players a couple of days ago and was VERY unhappy with my experience. My basketball team and I went to celebrate our season. As soon as we got there is was very weird because there was one family there and other than that the place was empty. As a matter of fact only one employee was seen in the entire facility the whole time I was there (which was not very long considering the circumstances). After the team bought out tickets to go laser tagging, we went in and played our 15 minute game. About 5 minutes through the game my friend noticed her laser gun was not working and after the game was over, told the employee. The worker said that it wasn't their fault and that they were sorry. Soon after my friend went and got a refund of her money and we left. All in all, it was not a good experience and I would not recommend...