Frattallone's Hardware & Garden — Attraction in White Bear Lake

I was seriously disappointed with my service. I was just going to check on tools and prices of such. An employee came up to me and asked if i had anything in my sweatshirt pocket, i removed the two pencils from my pocket and presented them to the guy. He then exclaimed the problem with theft, an understandable concern. But it felt as if i was being stocked by this man, and i was floating between the two or three isles for tool supplies. After about 5 minutes of being inside the store, the same guy said, "If you aren't going to buy anything, we ask you to please leave." I don't know if it was what i was wearing, and the fact that i am younger, but anyway, the attitude toward me seamed extremely out of place in an ACE Hardware store. But i am seriously depressed about the experience, driving down to the store, to find out i was going to be rejected by the employees because of who i am, or what i was doing, which was nothing. But i can say that i will not be shopping at Frattalone's ACE Hardware anytime soon. I would rather take my...

First visit to Frattallone's Hardware in White Bear Lake. I am from out of town and was doing some repair work for my mother-in-law. Kevin was more than helpful assisting me in what I needed. However I needed a drill and bits and asked if they had any to rent, which they didn't. Kevin offered to loan me his personal drill and accessories which he said he could get from home on his break. I told him that wasn't necessary but he insisted it would not be an issue. I came back a short time later and got the drill and bits. Was able to finish my project thanks to Kevin's help. Have never had anyone offer such services. If Kevin is an example of the caliber of employees at Frattallone's customers would never seek out another store! If I am in town in the future that's the only...

I went into Ace in White Bear today to grab a tool. As I was walking around an employee asked me if they could help me find something. After the employee told me the levels were in isle 3, I heard the employee say “hey I just sent a guy up to isle 3 for a level, make sure you keep an eye on him” to another employee.

I never make a scene but this was so wrong on so many levels I couldn’t help myself. I understand they have a shoplifting problem but they should never let a customer hear that. I’m sure this Ace is a good store but I will never shop here again and giving it a 1 star review for my...