Graham Jewelers — Local services in White Bear Lake

I had a disappointing first experience at this business. Firstly, the business opened late. When I walked into the business, one of the staff’s or owner’s dog started to walk out of the door. There was a big commotion of staff running out of the store to retrieve the dog. Then there was carts with inventory in the middle of the entrance way so I just stood there waiting for someone to move it. As I stood there, no one asked if they could help me. Finally I asked if someone could assist me with changing the battery on my watch. I was then told I would need to leave the watch overnight and return to pick it up. I was never asked if there was anything else they could help me out with. I was planning browsing in the store to find a present for my wife. My first impression of this store was that the staff/owner are very disorganized and rude. Customer service is subpar compared to the surrounding...

I feel terrible leaving such a low review, but people should know about the terrible customer service here. The work they were supposed to be doing was a week late. I called to check and had to leave a message. Days later when my call was returned, I was told it was wrong of me to call, they’d call me when the work was done, and it would be at least another two weeks before they started. Even at the new earliest two week deadline, they would’ve been at 2.5 months before starting. I said don’t bother. When I went to pick my stuff up the person helping me took the work ticket, returned my items, and never spoke so much as a word to me. A complete lack of customer service and zero respect is what you can expect from John at...

Joel mixes beautiful craftsmanship with customer service tailored to exactly what you want. My fiance had my engagement ring custom made here. It was exactly what we wanted for the best price we could find anywhere- including online where we would have packed the customer service and custom work. When it came time for our wedding bands, Joel happily spent a great deal of time with my fiance to help him find something he loved tailored to him. For mine, he listened to my vision and made suggestions all within our budget. Joel patiently sized my fiance's ring to get the perfect fit upon our pickup. We cannot recommend Joel highly enough for artistic skill, his fair pricing, and his customized...