Whitehall Skateaway — Attraction in Whitehall

This place it's ok, my family and I always go there almost every Saturday, but I had my daughter's birthday party there, the kids apparently had fun, the adults felt comfortable, the food was ok, and the birthday coordinator or the person that was helping us was very friendly. But management was awful, i felt that I was mistreated by the manager. To schedule the birthday party I had to send an email, I sent it with a very polite message, asking if the date I wanted was available and they reply back to me just saying "how old is your daughter gonna be". They never answered my question, I replay back to them and asked then again and then they said that the date and time I wanted was available. Then I went in to make the $50 deposit and then the manager told me that, the date and time I wanted was not available, then after she complains a million times, she said it was available, so I separated it. I said that I will have in between 14 and 20 kids but that I wasn't sure because I had people coming from 2hrs away from this area and I wasn't sure if they will make it. Then with an attitude she said "well if you have more then we need to know because a deposit of $100 has to be made" I understood that, but I wasn't sure and also it was not going to be a problem I was going to pay extra. Then when she called to confirm the event on Wednesday I was at work so I called her the next day. She wasn't available so I talk to somebody else, that person asked me how many people I will have and I said "until now only 12 people had confirmed, but if more kids come to the event, would that be ok?" She said "yeah, of course that's not a problem" well the day of the event I had 25 kids total, because more people from the other side of the family came over that didn't confirmed. So during the party I took one of the parents to the entrances window to pay for his skates, the manager was really mad and with an attitude told me "now how did you come up with 25 kids out of no where without telling us?" I was surprised how can you talk to me like that in front of my guests and other people? Then she said "I feel bad for my employees because now they have to deal with your event plus the snack bar plus the rest of the people" I was like are you serious, I felt miss treated and really uncomfortable. Then she went on and on and said "oh I have had other event that one or two kids don't confirmed but not the double of the number" I just try to explain very politely because I had family coming from a town in PA that is 2hrs away, besides I am an educated person and didn't want to disrespect her. I just walked away and felt bad for the rest of the night she ruined my night. If you have a business you have to be prepared for the worst all the time, specially on the weekends, and why wouldnt you specify on your website how many kids can you bring, and not that extra kids would be a different amount if you are not prepared for it. I can't predict how many people will confirm for an event and how many people will not, that's why I told them I was counting on having 14 to 20 kids, she would've been prepared a for at least 20, even a though I would only brought 10 kids, if she didn't want me to have my event there, she would've said it since the beginning. I have had bday parties at other places like Freefall, Skyzone, Skateaway in Bethlehem,  and other places  where kids that didn't confirmed showed up and I just paid for them and that's it. I don't understand why she was she having such an attitude with me. At the end the birthday coordinator or the person helping me, apologized to me because she was busy at the snack bar and couldn't be there for me the whole time. I said that it was ok, I that I understood. In conclusion that was my experience and I was really surprised because its place I take my family to all the time, and I have never had a similar experience in any other places. It was my daughter's bday party and I just wanted to be relax, her to have fun and make my guests feel comfortable and happy. Anyways Thanks Angie for all...

My First and last time here. I give it 2 stars because the wood floor to skate on is in good condition and the rudish staff try to keep things under control with some rules. The snack bar area was fully stocked and running well. The staff doesn't smile but they do have manners. All food must stay in that area. The birthday parties going on were also in this area. Definitely Bring your own skates. The very unpleasant and rude man at the rental desk doesn't look at the condition of the skates before he hands them out. On top of the bad attitude the skates I was handed had one of the eyelets completely ripped out. The laces on the other foot no longer had the plastic tips, on the very thin frail laces, in order to be able to lace all the way to the top for ankle support. When I brought them back asking for better skates because these were falling apart the response was they are 40 years old. The next pair i got was functional. Not sure what I was supposed to do with that information. Paying customers should have a decent pair of rental skates. He also gave my aunt a mens size in place of a womans size which is great but didn’t mention it (all it takes is 2 seconds). When my aunt reiterated the size, he let her know with his nasty way about him as if she should've known. Even when the lights are on for announcements it's still dim in there. The bathroom stalls have no locks, barely any space, the garbadge cans are on the back of the tank, and if you are 6 feet tall your knees will hit the door. Strangely the rest of the bathroom is big. The place looks very old. There is no gum chewing in the building even if you are not skating. There is no backward skating. The young ref with the black and white shirt with a whistle stopped a dad whom was carefully skating backwards helping his child but he didn’t say a word to another customer that was constantly skating back wards, turning, skating fast, and weaving through all the kids that were present. It does feel like you are in the 80’s, not a bad thing just wish the place was better kept. An hour into being there everyone was pulled off the floor for a limbo session and for announecement of the rules. Limbo is cool for those that like it and if you don't you have to wait it out. Everyone seemed to enjoy it. I was very surprised to see the parking lot was packed by 12:57pm on a sunday and they open at 1pm. The set up of the place is uncomfortable because as soon as you pay at the door when you walk into the large area if there is a long line at the rental desk that is what you are walking into plus on the way to the rental desk there is a sitting area. If you already have your skates just to get them on you have to get through that long line to get over to the benches. The longer side of the rink where most people enter is also taken over by the line. Parents/non-skaters are watching from...

Went here to reserve a birthday party for my son this afternoon. The woman who was supposed to be helping had nothing but attitude the entire time I was talking with her. She wanted to know how many invitations I was sending out, not how many kids would be skating. How many people I invite is none of their business. The only concern they should have is how many kids would be skating that I would be paying for! Then when I was reading the sheet, it stated that anyone in the party area needs a wristband. I asked, “well what about the adults who are just here to celebrate my son, but aren’t skating?” She said that I would get 4 wristbands for adults. I would have to buy wristbands for the extra adults, even though they aren’t skating! I said that makes no sense to me. They aren’t skating. She said that they could sit elsewhere in the building just not in the party area. I said so my family has to sit somewhere else and NOT be with us for the celebration?!?! That makes no sense. She said, “well that’s how we run our business”! I said “I’ll have to re think this because I’m not paying for adults to sit and watch when they aren’t skating.” As I was leaving, she gave me a nasty, dirty look rolling her eyes at me! Let me just say if I could give them a -10 I would. But since the only option is a 1 star, that’s it. They will NEVER get another cent out of me! Rude, ignorant and disrespectful people! Clearly they have no idea on how to run a business properly! Also being way outdated and...