GameStop — Local services in Whitehall

Terrible customer service. Went to trade in a Google Pixel 2XL. Checked the website and it said that it was a valid trade in. Got there and the guy behind the desk was talking to a friend and barely payed attention to me half the time. He had no idea how to do the trade in process and his friend (who claimed to used to work there) grabbed the phone I was trading in and started to try and figure it out without asking. Maybe I’m not up to date with GameStop policy, but I never heard of just letting some random person grab your customer’s device that they were looking to trade in. After almost 20 minutes they came to the conclusion that I could not trade it in. Overall bad experience. Apparently a Google Pixel 2XL 64GB Unlocked, fully functional, is not able to be traded in and apparently the GameStop employees do not have to their job, just run back and forth to the back room to play with Pokémon cards with the random customer who thinks he is allowed to grab my property...

Worst customer service I have ever experienced. The staff from day one didnt know what they were doing. We were sold two broken controllers. Both broke within the 30 day return. When we went back to the store both an associate and the assistant manager said they couldn't help us and we needed to call customer service for any assistance. Customer service told us it would be a while before we got their broken equipment replaced. I then called the store. Spoke to the most innapropriate, unprofessional store manager I have ever dealt with in my life. He told us that "it sounds like it was dropped. I can assure you we don't sell broken controllers". To me that sounds like we are to blame for the broken things they sold us. I was not able to get his last name or his bosses name but would love to let the company know what type of employees they have...

I don’t ever write reviews but I had to make an exception for the terrible customer service. I was at this location on 11/22 in the evening. Entered the store, was not welcomed by the two employees there. There was even a moment when both employees went to the back and no one was in front for awhile. I purchased my product and as the chick with black hair was ringing me up, the store phone rang, she picked it up and completely disregarded me, and made me wait while she helped the customer on the phone instead of finishing up the transaction with me which would’ve have been quicker then the phone call she took. Had me just standing there looking dumb waiting on her to finish the call. The employees here and so rude and so bothered...