SEPHORA — Attraction in Woodcliff Lake

This past Saturday, I went to the new Sephora in woodcliff lake. It’s right next to whole foods and I was told just opened this past summer. Everything was new, clean, and organized! Upon entry someone was standing by the door and immediately asked if I needed help. This was refreshing because it is typically so difficult to find someone to help you in any makeup store. She helped me find a natural looking charlotte tillbury concealer and she waited until I was all set instead of rushing me! Service was impeccable! I loved the store and the workers so much that I ended up staying another 3 hours after the first encounter. I literally only came in for a setting spray and I left with so many things that I have been meaning to buy from Sephora. The difference this time was because I had people that were passionate about helping me create the look! They had a lot of the shades that are typically sold out in popular brands like nars, too faced, etc. I am a brown skin girl so this definitely important for me! Everyone was so friendly and helpful. A woman named Priscilla with blondish hair helped me all around the store for about 2 hours. She literally tried every product I was interested in on my face and tried several shades until I was satisfied with the look. I finally found the perfect liquid rare beauty blush for my skin tone!!! I have been looking for the perfect shade in other Sephoras and they were always sold out. Priscilla was knowledgeable and so friendly! She walked around the store with me for two hours helping pick out the best products for my skin tone and skin type. That’s what was so great! Not every Sephora employee knows what to recommend for your skin type and that’s why at other places, I would end up with great products but wrong for my skin type. After Priscilla had to go to lunch, Alex helped me. She was so sweet and knew so much about make up. She even taught me how to do eye shadow for beginners! You can tell that she and everybody else at this location enjoy their job. Every time I asked Priscilla or Alex a question, they were excited to help me. You can’t teach this type of passion and dedication to your craft. They didn’t even get paid commission on everything I bought! This is proof that that they just genuinely want to help you enhance your features and look as best as possible. Lastly, when I went to checkout, a girl named Alyxx helped me. She was very personable and upbeat throughout the whole transaction. You can tell she really loved makeup because hers was flawless. She’s the main reason why I decided to apply for a Sephora credit card. Way to upsell! She wasn’t pushy at all, just extremely sweet and the benefits of the credit card just made sense. She explained everything so clear and precise that it was a no brainer to apply. This experience felt like I was just walking around the store with a friend helping me choose makeup because they are so good at it. Usually shopping for make-up can be a daunting, tedious task, but these employees in particular make you feel at ease. Special thanks to Priscilla for taking the time to help me, share her wisdom, passion, extremely positive disposition and expertise in the makeup field. All of you girls were excellent! To not feel like I was being sold anything and the pure genuineness that I was shown is definitely going to put this location lightyears...

I had a very disappointing experience I had a very disappointing experience at the Sephora in Montvale. I arrived well before closing (about 20 minutes before 7 PM), and was repeatedly approached by not one, but multiple sales associates telling me the store was closing and I should come back another day. Meanwhile, there were plenty of other customers shopping who were never approached or rushed.

The way I was treated felt rude and unnecessary, especially considering the time and the fact that I wasn’t lingering or holding anyone up. It left me feeling unwelcome and singled out for no apparent reason. This level of customer service is unacceptable, especially from a brand I’ve supported for so long. I’ve never had this kind of experience at other Sephora locations, and I will definitely not be returning to...

The Woodcliff Lake, NJ, Sephora location offers one of the loveliest boutique beauty experiences. From the first phone call with Julia to discover when the best days and times are to secure a personal shopper appointment, to the questions answered by Alex F. about the available product, brands and selection suitable for me, Woodcliff Lake has the most knowledgeable, patient and kindhearted and professional staff I have ever encountered in the industry. If you are uncertain about what to use and purchase, you can rest assured that your doubts will disappear once you speak with these expert Beauty Advisors. Both Alex F. and Julia have provided me with quality assistance and fabulous information. I cannot wait to visit them for my very own personal shopping...